Toxic Fake Vodka Alert
| BBC report |
Product recall
Jequirity bean braceletSold at 36 traders including The Eden Project, London Zoo, Whipsnade Zoo. Red and black bracelets made from Jequirity beans containing the toxin abrin, poisonous in very small doses. People who have bought the bracelets are being urged to bag them and then wash their hands and avoid touching their eyes. BBC report |
Trading standards
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By achieving a fair and honest trading environment we aim to protect consumers and safeguard the health and well-being of the community.
Due to rising demand for our service, and limited capacity, we are changing what we provide. We will carry out more preventative work with the traders, who cause the most problems for consumers, and we will continue to support the most vulnerable individuals with their trading disputes.
If you have a problem with a trader, about which you need advice, contact Consumer Direct who will offer advice by telephone on how to resolve your problems. You will also be directed to the self help materials, such as template letters, to adapt and use yourself to resolve your problem. If you are vulnerable, and need further assistance, your complaint will be referred to us to help you resolve your problem.
We will use statistical information from Consumer Direct to direct the work we undertake. Ensuring we tackle the most problematic traders.
For those outside the county, please visit the Trading Standards Institute website to find your local office.
Animal Health
Farmers can now request animal movement forms and record books online.
Buying tickets online
Don't commit to purchasing tickets online before checking out our buying tickets page.
Buy with Confidence
The Buy With Confidence scheme offers a list of local businesses that have been vetted and approved by Trading Standards. You can have peace of mind when using an approved member because they have all been individually checked for trustworthiness and compliance with consumer protection laws.
To find a trader you can trust visit Buy With Confidence website or call 0808 1562259
Traders can apply online to join the Buy With Confidence scheme or call 01296 383919
Mobility aids
If you require mobility aids we have produced information that allows you to make an informed choice. Visit our Do you need to purchase mobility aids page.
Latest scams
We receive information that we share with you in the hope you don't fall victim to a scam operating in Buckinghamshire. Visit our scams page.
Feedback
We are committed to customer service. If you aren't satisfied please tell us. If you are dissatisfied with our service, please tell the person responsible or their supervisor. This gives us an opportunity to put things right on the spot.
We hope you will also tell us when you are happy with our service or have suggestions on how we can improve. You can contact us in person, by letter, by telephone, by email.
Contact us
County Hall, Aylesbury, Buckinghamshire HP20 1UP
Open to visitors: Monday to Friday 9.30am -1.30pm
- Wheelchair accessible.
- Hearing loop available.
- Information available in large print.
- We have access to translators and BSL signers, these will need to be booked in advance.
Consumer advice
For Buckinghamshire is provided by Consumer Direct:
- by telephone 0808 1562259
- by textphone 0845 128 1384 (for people with hearing or speech difficulties)
- advice is also available online
Business advice
Telephone for advice between 10am and 4pm Monday to Friday.
For more information call 0845 3708090 or email tsd@buckscc.gov.uk
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We are not responsible for the content of external websites.
