Trading standards

By achieving a fair and honest trading environment we aim to protect consumers and safeguard the health and well-being of the community. Our services are available to all residents and traders in Buckinghamshire.

For those outside the county, please visit the Trading Standards Institute website to find your local office.

Prize draws

Consumers in Buckinghamshire are receiving a high volume of mail telling them they have won an award or prize. Our advice is to read the letter carefully, be aware you may be telephoning a premium rate number and read all the small print of any agreement attached to the letter.

If you do not wish to receive this type of mail sign up with the Mail Preference Service and be extremely careful who and when you give your personal details to companies that may sell on your information.

Mail Preference Service.

Beat the cowboys - Buy with Confidence video

Watch the Buy with Confidence video to see how you can avoid being caught by unscrupulous traders.

The Buy With Confidence scheme offers a list of local businesses that have been vetted and approved by Trading standards. You can have peace of mind when using an approved member because they have all been individually checked for trustworthiness and compliance with consumer protection laws.

To find a trader you can trust visit Buy With Confidence website or call 08454 04 05 06.

Traders can apply online to join the Buy With Confidence scheme or call 01296 383919

Latest scams

Escort agencies and companionship website scams.
Cold calling - Alarm and security companies

Illegal money lending.

Have you been offered a cash loan?
Have you been threatened when you couldn't pay?
Has your bank card been taken from you as a security?
Does what you owe keep growing even though you are making payments?

Find out more about illegal money lending

Feedback

We are committed to customer service. If you aren't satisfied please tell us. If you are dissatisfied with our service, please tell the person responsible or their supervisor. This gives us an opportunity to put things right on the spot.

We hope you will also tell us when you are happy with our service or have suggestions on how we can improve. You can contact us in person, by letter, by telephone, by email.

Contact us

5-7 Walton Street, Aylesbury, Buckinghamshire HP20 1UP
Open to visitors: Monday to Friday 9.30am -1.30pm

Wheelchair accessible.
Hearing loop available.
Information available in large print.
We have access to translators and BSL signers, these will need to be booked in advance.