Services to consumers

In partnership with Consumer Direct we provide free high quality consumer advice and information on a wide range of issues:

• Shopping problems
• Contract problems
• Food labelling
• Complicated credit contracts
• High pressure selling
• Feeling 'ripped off' 

News

Office of Fair Trading (OFT)

The OFT now have many short information videos online. Subjects include buying a secondhand car, internet shopping, loan sharks, ticket scams and postal scams. Visit Youtube to see the videos.

Website

Consumer direct

Telephone

Consumer Direct provide our telephone consumer advice service. If your issue is too complex or you are vulnerable (and cannot deal with the matter yourself) your details will be passed to Trading Standards for assistance.

In all cases Trading Standards will be made aware of the nature of your complaint and the trader about whom you are complaining. We will use this information to target our resources at tackling those traders causing the most problems for local residents.

Monday to Friday 9am-5pm
Telephone: 0808 156 2259
Textphone 0845 128 1384 (for people with hearing or speech difficulties)

Visit

Consumer Advice Centre
Monday to Friday 9.30am - 1.30pm
Trading Standards
County Hall
Aylesbury
HP20 1UP 
If you write to us please give us a day time telephone number.

Buy with confidence - Approved trader scheme

The aim of the buy with confidence scheme is to help consumers to avoid rip-offs and cowboys by providing a list of reputable local businesses, in a wide range of different trades. Member companies have been independently checked by staff from the local authority trading standards service against the scheme rules.

Help

How do you know if something is fair. People worry they maybe being ripped off. The European Commission has produce a useful website which provides practical information, interactive learning and multimedia promotional tools about Unfair Commercial Practices. For more information visit Is it fair