Abuse and protection of adults

Careline 0800 137915

Please call Careline to report alleged abuse anonymously or you feel a report is not being taken seriously. 
9-5:30 Monday to Thursday and 9-5 on Friday.

Outside these hours you can:

• call our Emergency Duty Team on 01494 675802
• leave a message on the Careline answerphone
• call the Police on 999

There are 5 types of abuse:

1. Physical - being hit or injured on purpose
2. Financial - the theft or misuse of money, property or personal possessions
3. Sexual - involvement in a sexual activity which is unwanted or not understood
4. Neglect - not providing food, clothing, attention or care
5. Emotional - the use of threats, fears or bribes which cause distress

People most at risk:

• people who are dependent on others
• people with mental health problems
• people with learning, sensory or physical disabilities
• people who are socially isolated
• people with dementia

In April 2009 a new piece of legislation called Deprivation of Liberty Safeguards (DoLS) (as an amendment to the Mental Capacity Act 2005) was introduced to safeguard a person's liberty when they are in a care home or hospital.