**New** Service Level Agreement (SLA) 2021-2022

14. Schools Library Service 21-22

Support Packages will run from 1st April 2021 to 31st March 2022 (12 months) in order to bring billing in line with the school’s fiscal year.

The Schools Library Service has pride in our core values to deliver an excellent service to schools in and outside of Buckinghamshire

Customer Care – In keeping with Council wide customer service principles our staff provide professional, friendly and practical support on all aspects of Library and information resource provision.

Bespoke service and flexible options – We will tailor the supply of books to support your curriculum choices and offer alternative options to buy in to suit your budget.

Excellent training – Our staff will be available to visit to provide their wealth of knowledge, share information, skills and support you with utilising new library management systems on site.

Alternative and wider stock – We can provide artefact loans to add a new dimension to children’s learning.

With the slimming down of the National Curriculum and the increasing autonomy of schools in curriculum matters, schools will need access to a much wider range of materials. Without a

Schools Library Service subscription, they will struggle to gather enough resources to cover all subjects they want to teach.

 

Buckinghamshire Schools Library Service offers a comprehensive and flexible resource and advisory service to all phases of education, from nursery to post 16.

 

Primary school packages

We offer value for money for schools which choose to use us and we will give you a discount on additional services.

Service

Charge 2021-22

Full package:

1 project collection per class per term

£6.00 per pupil

A full SLS package for 300 pupil costs £1800.00/ year. This provides 600 books at a total retail value of £6300.00

Subscribing schools benefit from a 30% discount on their own book orders and books are delivered free of charge to your school.

 

Project Collections Service

Price per box

1- 4 boxes

£65.00

5 - 8 boxes

£62.50

9 - 12 boxes

£58.00

13 - 25 boxes

£55.00

26+ boxes

£50.00

Artefact collections

Bring learning to life with our ever-growing range of artefact collections. These are available for a 4 week period and include free delivery and collection. They range from a World War 2 Evacuee’s suitcase to an experience of Stone Age Life.

Artefacts Service

Price

(Non Member)

Price

(SLS Member)

4 week hire

£50.00

£40.00

4 week hire Artefact bundle (includes 10 books)

£65.00

£50.00

 

Themed project boxes and Storysacks

We have a range of puppet-themed boxes including Woodland Animals, Fairy tales, Dinosaurs, Jungles and Under the Sea. These support the curriculum and add a fun dimension to learning.

Service

Price

(Non Member)

Price

(SLS Member)

Puppet-themed project box (4-week hire)

£50.00

£40.00

Storysack (4-week hire)

£50.00

£40.00

Secondary School packages

For our secondary schools, we offer greater choice and flexibility. We constantly refresh our stock to be responsive to the secondary school curriculum.

To offer the best value for money we operate a ‘pick and mix’ approach where all of the services have a “star” value and you can choose to buy as many stars as you feel will meet the needs of your pupils and staff.

 

Service

Units

Star Value

Membership to Schools Library Service (Compulsory)

 

***

1 year Book hire (includes 20% refresh per annum)

50 books

*

1 term Project Collections

2 standard projects or

3 small projects (up to 10 items)

*

Requests

50

*

 

Star Prices for 2021-22

Number of stars

Price per star

4 – 10

125.00

11 – 30

£120.00

31 +

£115.00

All services can be bought in multiples, e.g. hiring 1500 books would equal 30 stars.

Consultancy service

We can support Ofsted inspections by devising school library policies and development plans, catalogue stock remotely so that books arrive ready for your shelves and/ or weed out of date books and help with reorganising your library

Duration of professional support

Price

(Non-Member)

Price

(SLS Member)

1 hour

£90.00

£80.00

1 half day

£280.00

£140.00

1 day

£550.00

£495.00

Bucks Schools Library Service’s Responsibilities

The Schools Library Service team provides a professional service and will:

  • deliver project collections within the first 2 full weeks of term. NB- delayed returns of project requests for classroom project collections will result in a delayed delivery
  • notify schools of any delivery problems and/or delays and arrange alternative dates for delivery
  • add new resources to our stock throughout the year
  • provide professional and impartial advice. The Schools Library Service is a member of the Association of Senior Children’s and Education Librarians and of the School Library Association. Our Librarians are Chartered Members of the Chartered Institute of Library and Information Professionals

 

The School or Academy’s Responsibilities

The School/Academy will:

  • Provide the Schools Library Service with a named contact, email/phone number
  • Provide the Schools Library Service with appropriate access to the school to ensure safe delivery and pick up of project collections and library loans.
  • Send requests for project collections to the Schools Library Service three weeks before the end of term (summer, autumn and spring)
  • All items are the responsibility of the borrowing school and remain the property of the Schools Library Service
  • The Schools Library Service reserves the right to charge full replacement cost for overdue, damaged and/or lost items
  • Items must be returned to the Schools Library Service at the end of the loan or subscription period

To raise a query on the quality of service you have received please contact the following (in order of escalation) whom will respond as soon as possible:

Escalation

 

1

Gillian Polding

Area Manager Children and Young Persons, Buckinghamshire Libraries

Gillian.polding@buckinghamshire.gov.uk

2

 

Business Development and Account Management Team

tradedservices@buckinghamshire.gov.uk

2

Caroline Wheller

Business Development Head of Service

Caroline.wheller@buckinghamshire.gov.uk

In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

Immediate escalation (formal BCC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

 

The CCIT will then contact the Service Director with a request for information/investigation.

 

The CCIT will respond within 28 days.

 

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

 

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Last updated: 1 April 2021

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