**New** Service Level Agreement (SLA) 2021-2022

8. Health and Safety 21-22

Support Packages will run from 1st April 2021 to 31st March 2022 (12 months) in order to bring billing in line with the school’s fiscal year.

Health and Safety legislation requires all schools/academy Headteachers/Governing Bodies to ensure that they have access to competent health and safety advice. The Health and Safety Team provide comprehensive advice and support services to help you to fulfil your legal health and safety duties. The team has wide experience of dealing with health and safety in all types of schools including the provision of health and safety information, training, accident investigation and auditing. 

The service to academies is provided by professionally qualified, dedicated Health and Safety Advisers with many years of experience in supporting schools to manage health and safety in their establishments. All advice and information is tailored to meet the needs of the school environment and will be practical, sensible and proportionate.

 

This service provides up to 10 hours of on-site support and advice. The use of this time is to be determined by the academy and planned in advance with the corresponding adviser you are allocated. You will also be provided with:

  • Access to BC Health and Safety Policies and Procedures and other health and safety information tailored to meet the needs of schools including model checklists and templates via the SchoolsWeb.
  • Health and safety telephone 01296 674412 or email (healthandsafety@buckinghamshire.gov.uk) advice and support during standard working hours
  • Unlimited use of AssessNet reporting system for recording accidents, incidents and near misses
  • Investigation of serious accidents/incidents or those resulting in an insurance claim.
  • Assistance and advice with investigating less serious accidents/incidents and advice on accident reporting legal compliance.
  • A Health and Safety Audit every 3 years.
  • Informal health and safety ‘Check and Chat’ visits for new Headteachers and/or Business Managers.
  • Access to a comprehensive Health and Safety Learning Programme.
  • Provision of generic risk assessments and advice on risk assessment.
  • Advice on health and safety planning and monitoring.

(Academy secondary schools with radiation sources only)

The Health and Safety Radiation Protection Advice package provides an annual service for Academies with radioactive sources. This includes

  • Annual retainer of a Radiation Protection Adviser (statutory appointment for schools where radioactive sources are held)
  • Provision of radiation protection advice including audit visit every 2 years and phone advice which will enable the academy to fulfil the requirements of the Ionising Radiation Regulations.

For advice that is exempt from featured support listed above in the standard package, our consultancy service can be purchased on a ‘pay as used’ basis.

For example testing of environmental conditions e.g. noise, light, air quality, temperature, humidity, and dust can be arranged either by a member of the Health and Safety Team or through a consultant at a charge. Please contact the Health and Safety Team for more information. 

A comprehensive Health and Safety Learning Programme is available on the SchoolsWeb’s Health and Safety Zone to help ensure that staff and governors are appropriately trained in effective safety management techniques and legal responsibilities are fulfilled.

Changes to the programme and promotion of available spaces please review the School’s Bulletin regularly for announcements.

In addition, bespoke health and safety training can be provided in response to an academy’s individual requirements e.g. as part of an INSET day, during or after a school staff meeting.

The cost of this depends on duration, number of participants and subject matter; contact the Health and Safety Team for a quotation on the costs of a course.

A number of courses can be run on request for an academy school or group of schools on their premises e.g. on an INSET day or as a twilight course. Examples of courses include:

  • COSHH – 2.5 hours
  • Risk assessment – 2 hours
  • Supporting Pupils with Medical Conditions – 2 hours
  • Manual Handling of Objects – 2 hours
  • Personal Safety Awareness– 2 hours
  • Managing Fire Safety – 2 hours

Email: handstraining@buckinghamshire.gov.uk to arrange your bespoke booking.

Product

Contract duration

2021 – 22 Prices (Subject to VAT)

Maintained, Voluntary Aided and Voluntary Controlled Schools

Annual

Free of charge

Annual Primary and Nursery academies –

Standard Package

Multi-site/Academy Trust are charged on a per site basis

Annual

 

£412 per site

+ £0.74 per pupil

Annual Secondary and Special PRU academies – Standard Package

Multi-site/Academy Trust are charged on a per site basis

Annual

£721 per site

+ £1.37 per pupil

Annual Health and Safety Radiation Protection Advice Package for Secondary academies (With sources only)

Annual

£340 per site

AssessNet Accident Reporting Package

 

 

Annual

Free

Primary Health and Safety Audit (3 Yearly)

Pay as Used

£545 per audit

 

Secondary Health and Safety Audit (3 yearly)

Includes health and safety audit of high risk curriculum areas

Pay as Used

£1,450 per audit

 

Health and Safety Consultancy Service

Pay as used

£85 per hour (plus travel costs)

Health and Safety Learning Service

A comprehensive Health and Safety Learning Programme is available.

Pay as used

Please visit

SchoolsWeb

H&S  Zone

Training

For full pricelist

 

Buckinghamshire Council responsibilities

Buckinghamshire Council will:

  • Investigate serious accidents/incidents and those resulting in an insurance claim.
  • Provide assistance and advice with investigating less serious accidents/incidents and on accident reporting legal compliance.
  • Provide tailored health and safety telephone and email advice and guidance during standard working hours via the HR Service Desk.
  • Provide access to BC Health and Safety Policies and Procedures and other health and safety information tailored to meet the needs of schools including model checklists and templates via the A-Z, SchoolsWeb.
  • Provide access to a comprehensive Health and Safety Learning Programme at preferential rates and priority booking (over external candidates) via the A-Z, SchoolsWeb.
  • Audit each school every three/four years.

Obligations on the part of the Academy:

The academy is responsible for complying with health and safety related legislation and the relevant Health and Safety at Work policy.

When advice and support are required, the academy will:

For accidents, Incidents and Dangerous Occurrences (Near Misses), the academy will:

  • Notify us immediately of any serious incident, accident or dangerous occurrence by phone or via the online accident system AssessNet so that assistance can be given or a visit arranged.
  • Record all Incidents, accidents or near misses on the online recording system within 10 days.
  • Minor injuries e.g. bumps and scrapes to be recorded in the school’s First Aid book.
  • Report all Accidents, incidents and dangerous occurrences under RIDDOR (‘Reporting of Injuries, Diseases, and Dangerous Occurrences’ Regulations) to the
    • Health and Safety Executive (HSE) via the online accident system or through the hse.gov.uk website
    • and copy in the Health and Safety Team.

Audits

Academies should return their completed Health and Safety Audit Action Plan after 3 months to the Lead Health and Safety Auditor.  Academies should contact their named Health and Safety Adviser for advice and support if required.*

Annual Health and Safety Compliance Report

Academies who buy back the Health and Safety Service have access to the Annual Health and Safety Compliance Report (available in the summer term). The report can be used as a tool to self-audit the effectiveness of the health and safety management systems in the academy.

Workstation assessments

Individuals requiring advice on their workstation or loan of equipment to ‘try before you buy’ should complete a DSE assessment found on the hse.gov.uk website, before contacting the healthandsafety@buckinghamshire.gov.uk to request a visit from a Health and Safety Adviser.

For academies holding radiation sources

Notify the Health and Safety team with immediate effect of any serious incident or non-minor contamination caused by spilling of an unsealed source, or damage to a sealed source.

Health and Safety Services for Academies

Service

Service Description

KPIs

Reporting serious accidents using the accident / incident reporting system

Assistance and advice with investigating serious accidents/incidents, and advice on accident reporting legal compliance.

 Health and Safety will respond the same day should a  serious accident occur

Advice and guidance on Health and Safety issues

Tailored health and safety advice and guidance

We will respond within 3 working days  to calls or emails received.

Health and Safety training

Access to a Comprehensive Health and Safety Learning Program

Provided annually

 

Health and Safety Audits

Each Academy who buys back the health and safety package/service will be audited every three years.

 

 

 

Health and Safety Audit Report and Action Plan will be sent to School within 15 working days.

Regular customer feedback is sought to review the level of service that has been received. There are opportunities for you to provide us with feedback through the online survey form from the Service Desk, as well as through the Support Services Forums, the performance survey as part of health and safety audits, as well as the evaluation forms that are distributed at training events.  We can also arrange meetings with key contacts within the service area where an issue requires further discussion; please

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.

We will always aim to resolve any issues that might arise regarding service delivery.

Option

Contact

Immediate escalation

 

If you are not satisfied with the response you have received following the normal support process

 

(outside formal BC complaints process)

Caron Owens

Head of Health and Safety

caron.owens@buckinghamshire.gov.uk

 

Or alternatively

 

Contact the Commercial Team at tradedservices@buckinghamshire.gov.uk  and provide details of your concerns and any supporting material.

  

Caroline Wheller

Business Development Manager

Caroline.Wheller@buckinghamshire.gov.uk

 

The formal Bucks C complaint escalation process

 

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

 

The CCIT will then contact the Property Services Director with a request for information/investigation.

 

The CCIT will respond within 28 days.

Mailbox: complimentsandcomplaints@buckinghamshire.gov.uk

 

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Last updated: 13 January 2021

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