Service Level Agreement (SLA) 2020-2021

7. Safeguarding in Employment 20-21

Our ‘Safeguarding in Employment’ package is supported by a team of experts, who offer a high-quality service which educates and equips our clients to be able to fulfill their safeguarding in employment responsibilities.

We commit to offering you a comprehensive consultation service through the provision of oral and written advice for all your complex needs, in addition, to support and advice with everyday queries through access to our BCC Safeguarding in Employment pages via the Schools Web.

Obtaining DBS Checks is a critical part of the vetting process and with this package, you will have access to a fully managed in-house service which offers a safer and faster solution that will save you time and money.

This package will offer you a comprehensive and cost-effective support service which will enable you to discharge your safeguarding responsibilities even more effectively.

DBS Checks

DBS Check Application Form processing service includes:

  • DBS Application Forms processed via an online system.
  • Average turnaround time for receiving information back from the DBS is 5 working days, helping your recruitment process to proceed quickly and smoothly.
  • Any designated individual at your school/academy can have access to track each DBS application through each stage of the process.
  • The system guides you through the “three routes” ID checking process quickly and easily.

Safeguarding in Employment Advice and Information

We offer expert advice on:

  • Eligibility for DBS and Barred List Checks
  • Single Central Records required by OFSTED inspections
  • Teaching Regulation Agency Checks (including Prohibition Order Checks)
  • Using volunteers at your school/academy
  • Applicants that have lived overseas
  • Proof of right to work verification
  • Pre-employment risk assessments (including use of the Children’s Barred List checking service
  • Contractors visiting or working at your school/academy
  • Managing DBS Certificates which contain information (‘positives’)
  • Advice on the safeguarding considerations on the letting of school/academy premises.

Bespoke Training, Visits and Audits

We can visit your school/academy and discuss your safeguarding employment issues with you in detail and develop innovative and practical solutions together. We can also audit your Single Central Record either at your school/academy or you can send it to us here at County Hall. We can also discuss any other relevant safeguarding in employment records to ensure they meet the criteria required by OFSTED.

Costs for this service are based on discussions of your specific requirements so that we can estimate the time required to undertake the work.

Core Package

Customer type

Charge type

Service charges

All Schools

Pay as used

£15.00 administration fee per DBS check processed (in addition to any fees payable to the DBS)

All Academies/ Free Schools

Pay as used

£15.00 administration fee per DBS check processed + VAT (in addition to any fees payable to the DBS)


Bespoke Training, Visits and Audits

Package type

Customer type

Price

Pay as used

Schools /

Academies

£425 + VAT per day plus travel

£85 + VAT per hour plus travel

Please contact the HR Service Desk for further information

BCC responsibilities:

On receipt of an application, we will submit all DBS checks(providing all documentation from school/academy has been submitted correctly) as detailed below.

Contact will be made within 3 working days where advice on ‘positive’ disclosures is requested.

School / Academy responsibilities:

Undertake full and accurate completion of DBS checks.

Use the HR Service Desk to raise safeguarding concerns and queries in relation to DBS checks.

Seek advice on DBS check eligibility where appropriate.

HR – Safeguarding Services in Employment to Schools/Academies

Service

Service Description

KPIs

Acknowledging a Supportworks call that comes into the Safeguarding Employment team

All calls and emails sent via Supportworks will be acknowledged within 24 hours

97%

DBS check application form processing service

DBS checks

Sent to the Disclosure and Barring Service within 48 hours

 

*providing that all documentation has been submitted correctly

Expert advice and support

Advice on “Positive” Disclosures

Contact will be made with a school/Academy within 3 working days where advice is requested

Measuring Performance

Regular customer feedback is sought to review the level of service that has been received. There are opportunities for you to provide us with feedback through the online survey from the Service Desk, as well as through the Support Services Forums. We can also arrange meetings with key contacts within the service area where an issue requires further discussion; please contact the Human Resources Service Desk to arrange such an account management meeting.

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the HR Service Desk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint.

All complaints are taken seriously and the Council will work with you to try to resolve your complaint to a satisfactory conclusion.

Complaints procedures

Option

Description

Immediate escalation (outside formal BCC complaints process)

Contact the Business Development Team at tradedservices@buckscc.gov.uk and provide details of your concerns and any supporting material.

 

Alternatively, you can contact a Manager directly via the email address below:

 

Patrick Stappard      

HR Safeguarding Consultant      

pstappard@buckscc.gov.uk     

 

Patricia Lane-Ryan

HR Safeguarding Team Lead

Plane-ryan@buckscc.gov.uk

 

Rukminder Makin

Business Development Manager

rmakin@buckscc.gov.uk

 

Immediate escalation (formal BCC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

 

The CCIT will then contact the Service Director with a request for information/investigation.

 

The CCIT will respond within 28 days.

 

Mailbox: complimentsandcomplaints@buckscc.gov.uk

 

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Last updated: 28 February 2020

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