Service Level Agreement (SLA) 2020-2021

6. Resourcing 20-21

Today’s employment market is both complex and competitive. Recruiting the right people with the right skills is a crucial factor in organisational success and requires specialist expertise and resources. Our range of flexible services, our expertise gained from the public and private sector and the knowledge acquired from being part of the Buckinghamshire Council organisation make us an ideal resourcing partner.

 

Our dedicated team of Resourcing Consultants has expertise across a variety of sectors and their key driver is to find you quality candidates. The team focus on specific areas and specialisms and their experience, market knowledge, and track record mean you can trust them to make the process as simple and hassle-free as possible. Keeping abreast of legislative changes and procedures is also of critical importance for our consultants.

We also work with a number of external suppliers who have significant experience in public sector recruitment and work with us to gain a clear understanding of your requirements. This means that you will benefit from an extensive pool of resources and over 25 years of experience and knowledge in the field enabling us to successfully match your requirements.

We understand that every recruitment requirement is different. Therefore, we adopt a consultative approach which is essential in ensuring that we fully understand your recruitment needs. Wherever possible, we work to develop a tailored solution that will help you achieve your goals. We can assist with all aspects of the recruitment cycle from simply writing and posting adverts to conducting executive search and designing assessment centres.

Product

Prices for 2020-21

Recruitment Advert

£140.00

National Job Centre website posting

£40.00

Social media postings (Facebook, Twitter, LinkedIn)

£125.00

Advert with TES or another external site

£50.00 + advert price

Apprenticeship recruitment package (inc. advert, National Apprenticeship Service advert, contractual & training advice, candidate support, etc.)

£750

£599 for schools subscribing to our Employee Relations package

Resourcing Consultancy/Advice/Training

£80 per hour / £600 per day

BCC responsibilities

The Resourcing team aim to provide you with a professional service which will include the following elements:

  1. Advertising:
    • As long as all required information has been submitted, the Resourcing team will advertise as instructed.
    • Copy for external adverts (eg TES) and associated media cost will be sent within 48 hours subject to approval of copy and cost.
  1. Consultancy;

Includes writing adverts, creating candidate information packs, response and interview management, psychometric testing, assessment centre design and support, administrative support, consultancy advice and training

  • All calls and enquiries will be acknowledged within 24 hours.
  • Specific service deliverables and timescales will be negotiated bespoke to assignment.

Please refer to Traded Services website or Brochure on Schools Web for full range of services available from Resourcing Team.

 

School/academy responsibilities

  1. Advertising

Subject to receipt of  all information needed for candidates,  adverts will appear on appropriate media within 48 hours.

Details required are set out in the advertising booking form – but please note that you don’t need to complete the form, it’s there as guidance on what to include in your advert

  1. Amendments to Adverts

Amendments can be made within 48 hours after request has been received to all online media. The Bulletin cannot be amended until the following week.

  1. Consultancy regarding advert writing, candidate information pack creation, response and interview management, psychometric testing, assessment centre design and support, administrative support and consultancy advice and training

You should contact the HR service desk in the first instance to outline requirements and arrange a discussion with either the Resourcing Team. All calls and enquiries will be acknowledged within 24 hours. Specific service deliverables and timescales will be negotiated bespoke to assignment.

HR Resourcing Services 2019 - 2020

Service

Service Description

KPIs

Acknowledging an advert request assigned to Resourcing Team

Acknowledge an advertising request or query within 24 hours

Calls acknowledged within 24 hours

Advertisements and advertisement placement

Advertisement placement

Publishing advert on appropriate media within timescales

Creation of advert and/or candidate information pack

Timescales to be agreed by both parties.

Service tailored to meet your needs.

Response and interview management/administrative support for academy leadership roles

Bespoke consultancy by negotiation; timescales to be agreed by both parties

A range of services are available to help you manage your recruitment process including referencing, response management and shortlisting/interviewing.

Psychometric Testing

Bespoke consultancy by negotiation; timescales to be agreed by both parties

The Resourcing Team can provide you with a variety of psychometric tests which can be used to improve your decision making in a selection process.

Consultancy Advice and Training

Bespoke consultancy by negotiation; timescales to be agreed by both parties

The Resourcing Team can provide advice and guidance on a variety of resourcing and safeguarding issues

Assessment of Centre Design and Support

Bespoke consultancy by negotiation; timescales to be agreed by both parties

The Resourcing Team can assist you in designing an appropriate assessment process for your vacancy.

Regular customer feedback is sought to review the level of service that has been received. There are opportunities for you to provide us with feedback through the online survey from the Service Desk, as well as through the Support Services Forums. We can also arrange meetings with key contacts within the service area where an issue requires further discussion; please contact the Resourcing Team to arrange a specific account management meeting or discussion.

We will always aim to resolve any issues that might arise regarding service delivery. Please contact the Service Desk initially or the appropriate escalation contact as listed below. In the unlikely event that a dispute cannot be resolved to your satisfaction, you would need to raise a formal complaint

 

Option

Description

Immediate escalation

 

If you are not satisfied with the response you have received following the normal support process

 

Contact the Commercial Team at tradedservices@buckscc.gov.uk and provide details of your concerns and any supporting material.

 

Alternatively, you can liaise with a Manager directly via their contact email addresses below:

 

HR Service Desk

hrservicedesk@buckscc.gov.uk  or  01296 382233

 

Emma Tanner

Resourcing Consultancy Lead

etanner@buckscc.gov.uk

 

Ruki Makin

Business Development Manager

rmakin@buckscc.gov.uk)

 

Immediate escalation (formal BCC escalation process)

The Council’s Customer Complaints and Information Team (CCIT). CCIT will acknowledge the complaint within 10 days of receipt.

 

The CCIT will then contact the Service Director with a request for information/investigation.

 

The CCIT will respond within 28 days.

 

Mailbox: complimentsandcomplaints@buckscc.gov.uk

This is a buy-as-you-use service, no notice period is required – however, if you decide to stop using our service, we would welcome feedback from you to help us improve.

 

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Last updated: 8 March 2021

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