TfB Customer Pledge
We put safety first in everything we do
Repairs are done based on risk, the full Highway Safety Inspection Policy can be found on our website.
Our service levels on the highway are;
- Emergency repairs – made safe within 2 hours, with a repair planned for a later date
- Depending on the severity of the repair needed, other repairs are completed within either 2, 5 or 28 days
- Some repairs will be considered for future planned maintenance works
- All reports are reviewed within 10 days.
Please report all other issues online
We act professionally
We employ the right people, to do the right job at the right time, using the right materials.
We will keep you involved
We will provide up-to-date and relevant information about our work, as well as providing the tools for you to report issues to us.