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TfB Customer Pledge

  1. We put safety first in everything we do

Repairs are prioritised based on risk, the highway is inspected on a regular basis – that’s roads, pavements, streetlights, bridges and gullies – to find any safety issues in need of attention.  The full Highway Safety Inspection Policy can be found here.

Our service levels for repairs on the highway are;

  • Emergency repairs – made safe within 2 hours, with a permanent repair planned for a later date
  • Depending on the severity of the repair needed, other repairs are completed within either 2, 5 or 28 days
  • Some repairs will be considered for future planned maintenance works

All reports are reviewed within 10 days. Please be aware that not every defect on the highway requires repair. If you consider it to be dangerous or an emergency, please call us on 01296 382416 (9am – 5.30pm Mon – Thurs, 9am – 5pm Friday) or 01296 486630 (out of hours and weekends).

Please use our online reporting tool for any highway issues

  1. We act professionally

We employ the right people, to do the right job at the right time, using the right materials.

  1. We will keep you involved

We will provide clear, up-to-date and relevant information about our work, as well as providing the tools for you to report issues to us.

 

 

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