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TfB Customer Pledge

  1. We put safety first in everything we do

Repairs are done based on risk, the full Highway Safety Inspection Policy can be found on our our website.

Our service levels on the highway are;

  • Emergency repairs – made safe within 2 hours, with a repair planned for a later date
  • Depending on the severity of the repair needed, other repairs are completed within either 2, 5 or 28 days
  • Some repairs will be considered for future planned maintenance works
  • All reports are reviewed within 10 days.

If you think it is dangerous, please call us on 01296 382416 (9am – 5.30pm Mon – Thurs, 9am – 5pm Friday) or 01296 486630 (out of hours and weekends).

Please report all other issues online 

  1. We act professionally

We employ the right people, to do the right job at the right time, using the right materials.

  1. We will keep you involved

We will provide up-to-date and relevant information about our work, as well as providing the tools for you to report issues to us.



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