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Don't Pay Twice!

‘Don’t Pay Twice!’ is a Transport for Buckinghamshire campaign which aims to encourage staff, Local Area Technician’s, operatives, Members, Parish Councils, bus drivers and the general public to report damage to the highway asset which they might be witness to.

What does this mean?

When we talk about the asset, we are referring to things such as bollards, street lights and signs on the highway. When a member of the public damages the asset, we need to be made aware of this as soon as possible so that we can repair it and make the area safe as soon as possible. We also need to know about any damage so that we can make a claim against the person who caused the damage. 

A good example of this would be if you saw somebody drive into a bollard and subsequently knocking it over. Another example is fly tipping on the highway.

What should you do?

If you are a witness to someone damaging the highway asset, you should take a photo and report the incident . If you’re unable to take a photo, you should still report it to us with as much detail as you can.

When trying to take a photo it is important not to put yourself in any confrontational or dangerous situations and to keep yourself safe at all times.

Once submitted, your report will be reviewed by the TfB Green Claims Team. If required, you may be sent a Witness Statement form to provide further details.

What the ‘Don’t Pay Twice!’ campaign doesn’t include

The ‘Don’t Pay Twice!’ campaign is the chance to report damage to the asset to us. It should not be used to report highway defects, such as potholes, resurfacing issues or a street light that’s gone out. These can be reported via Fix My Street 

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Last updated: 18 October 2018

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