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Operator Contacts and Service Information
Comments and complaints
To contact us about public transport matters or report a bus stop fault please visit our Contact Us form.
In the first instance comments and complaints should be addressed to the appropriate operator, for bus and rail operator contact details please see the links below.
If after contacting the bus company your complaint is unresolved, you may wish to contact Bus Users UK a committee offering independent review of complaints arising from the operation of rail, coach and bus services.
Bus Users UK
Terminal House
Shepperton
TW17 8AS
Telephone: 0300 111 0001
Email: enquiries@bususers.org
Most bus services in Buckinghamshire are run commercially by bus operators which means without financial support from local or national government. We have no powers to influence the routing, timetables, frequencies or day to day operational quality of these services.
Current legislation allows us to subsidise bus services which cannot be run at a profit by bus operators but are deemed to be socially necessary for the community. However, there is local discretion as to the level of service we can provide and this must be achieved within the limited funding we have available. These services are provided under contract to us by various bus operators. We do not run services ourselves, own the buses or employ the drivers. In many cases only part of a service is contracted such as late evening or Sunday journeys.
To find out if your service is contracted please see your route timetable. Contracted services have 'Operated under contract to Buckinghamshire County Council' written at the bottom of the timetable.
Journey planning
If you know your bus service number, please visit our bus timetables page.
Alternatively plan a journey with Traveline South East: 0871 200 22 33
Calls cost 12p plus your phone company's access charge
www.travelinesoutheast.org.uk
To plan a trip by rail visit: National Rail Enquiries 03457 48 49 50
www.nationalrail.co.uk
Bus operators
|
Name |
Address |
Telephone |
Web/email address |
|
Arriva the Shires |
Customer Services Arriva the Shires and Essex FREEPOST ANG 7624 Luton Bedfordshire LU4 8BR |
0344 800 4411 |
CustomerServicesSouthEast@arriva.co.uk
|
|
Carousel Buses |
Unit 2 Hughenden Avenue High Wycombe HP13 5SG |
01494 450151 |
|
|
Courtney Buses |
22 Ivanhoe Road Hogwood Industrial Estate Finchampstead Wokingham Berks RG40 4QQ |
0118 973 3486 |
|
|
First |
283 Empress Road Southampton Hampshire SO14 0JW |
0333 014 3530 |
|
|
Harlequin Travel |
Veolia Site Wycombe Air Park Clay Lane Marlow Bucks SL7 3DJ |
01494 444551 |
|
|
Heyfordian Travel |
380 West Wycombe Rd High Wycombe Bucks HP12 4AH
|
01296 425999 |
|
|
Langston & Tasker |
23 Queen Catherine Rd Steeple Claydon Buckingham MK18 2PZ |
01296 730347 |
|
|
National Express |
4 Vicarage Road Edgbaston Birmingham B15 3ES |
08717 818179 |
|
|
Red Eagle |
The Blinking Owl Garage, Oxford Road, Dinton , Aylesbury, HP17 8TT |
01296 747962 |
|
|
Red Kite |
Unit 2 The Leys Dunstable Road Tilsworth Leighton Buzzard Beds LU7 9PU |
01525 211441 |
|
|
Redline Buses |
8 Gatehouse Way Aylesbury HP19 8DB |
01296 426786 |
|
|
Red Rose Travel |
Customer Services Red Rose Travel Blinking Owl Garage Oxford Road Dinton Aylesbury HP17 8TT |
01296 747926 |
|
| Risborough Area Community Bus | Risborough Area Community bus, C/o Hypnos, Longwick Road Princes Risborough. HP27 9RT | 07941 963097 | |
|
Stagecoach |
For X5 Bus only: All Hallows Bus Station MK40 1LT
For 80, 83, 91 buses: Stagecoach Midlands Main Road Far Cotten Northampton NN4 8ES
|
01234 220 030
01604 67 60 60 |
bedford.enquiries@stagecoachbus.com
midlands.enquiries@stagecoach.com
|
|
Star Travel |
19 Kings Road Aylesbury HP21 7RR |
01296 422225 |
|
|
Winslow Community Bus |
Winslow Youth Centre Avenue Road Winslow MK18 3DJ |
01296 715786 |
|
|
Vale Travel |
61 Fleet Street Aylesbury Bucks HP20 2PA |
01296 484348 |
|
|
Z & S Transport Ltd |
Unit 5-9 Chamberlain Road Aylesbury HP19 8DY |
01296 415468 |
|
Rail Contacts
|
Chiltern Railways |
Customer Services Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN |
03456 005 165
|
|
|
London Midland |
Customer Services Team London Midland PO Box 4323 Birmingham B2 4JB |
0121 634 2040 |
|
|
Great Western Railway |
GWR Customer Support FREEPOST RSKT - AHAZ - SLRH Plymouth PL4 6AB |
0345 7000 125 |
|
|
National Rail Enquiries |
Freepost RSEH-TBGE-HBJJ Customer Relations National Rail Enquiries Plymouth PL4 6AB |
03457 48 49 50 |
|
|
London Underground (TFL) |
TfL Customer Services |
0343 222 1234 |
|