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Operator contacts and service Information

Comments and complaints

To contact us about public transport matters or report a bus stop fault please visit our Contact Us form.

In the first instance, comments and complaints should be addressed to the appropriate operator, for bus and rail operator contact details please see the links below. 

Most bus services in Buckinghamshire are run commercially by bus operators which means without financial support from the local or national government. We have no powers to influence the routing, timetables, frequencies or day to day operational quality of these services. The regulator for commercial bus services is the Traffic Commissioner, part of the Driver and Vehicle Standards Agency. https://www.gov.uk/government/organisations/traffic-commissioners.

If after contacting the bus company your complaint is unresolved, you may wish to contact Bus Users UK a committee offering an independent review of complaints arising from the operation of rail, coach and bus services.

Bus Users UK
Terminal House
Shepperton
TW17 8AS

Telephone: 0300 111 0001
Email: enquiries@bususers.org

Current legislation allows us to subsidise bus services which cannot be run at a profit by bus operators but are deemed to be socially necessary for the community. However, there is local discretion as to the level of service we can provide and this must be achieved within the limited funding we have available. These services are provided under contract to us by various bus operators. We do not run services ourselves, own the buses or employ the drivers. In many cases, only part of a service is contracted such as late evening or Sunday journeys.

To find out if your service is contracted please see your route timetable. Contracted services have 'Operated under contract to Buckinghamshire County Council' written at the bottom of the timetable.

 

Journey planning

If you know your bus service number, please visit our bus timetables page.

Alternatively plan a journey with Traveline South East: 0871 200 22 33 
Calls cost 12p plus your phone company's access charge
www.travelinesoutheast.org.uk 

To plan a trip by rail visit: National Rail Enquiries 03457 48 49 50
www.nationalrail.co.uk

 

Bus operators

Name

Address

Telephone

Web/email address

Arriva the Shires

Customer Services

Arriva the Shires and Essex

FREEPOST ANG 7624

Luton

Bedfordshire

LU4 8BR

0344 800 4411

www.arrivabus.co.uk

 

CustomerServicesSouthEast@arriva.co.uk

 

 

Carousel Buses

Unit 2 Hughenden Avenue

High Wycombe

HP13 5SG

01494 450151

www.carouselbuses.co.uk

 

info@carouselbuses.co.uk

 

Courtney Buses

22 Ivanhoe Road

Hogwood Industrial Estate

Finchampstead

Wokingham

Berks

RG40 4QQ

0118 973 3486

www.courtneybuses.com

 

info@courtneybuses.com

 

First

283 Empress Road

Southampton

Hampshire

SO14 0JW

0333 014 3530

www.firstgroup.com/contact-us

 

firstsouthuk@firstgroup.com

 Harlequin Travel

 Veolia Site

Wycombe Air Park

Clay Lane

Marlow

Bucks

SL7 3DJ

01494 444551

 

admin@harlequintravel.co.uk

 

 Heyfordian Travel

380 West Wycombe Rd

High Wycombe

Bucks

HP12 4AH

 

 01296 425999

 www.heyfordian.travel

Langston & Tasker

23 Queen Catherine Rd

Steeple Claydon

Buckingham

MK18 2PZ

01296 730347

 

National Express

4 Vicarage Road

Edgbaston

Birmingham

B15 3ES

08717 818179

www.nationalexpress.com

travelcare@nationalexpress.com

Red Eagle

The Blinking Owl Garage,

Oxford Road,

Dinton,

Aylesbury, HP17 8TT

01296 747962

info@redeagle.org.uk

 

www.redeagle.org.uk

 

Red Kite

Unit 2 The Leys

Dunstable Road

Tilsworth

Leighton Buzzard

Beds

LU7 9PU

01525 211441

 

Redline Buses

8 Gatehouse Way

Aylesbury

HP19 8DB

01296 426786

www.redlinebuses.com

 

office@redlinebuses.com

Red Rose Travel

Customer Services

Red Rose Travel

Blinking Owl Garage

Oxford Road

Dinton

Aylesbury

HP17 8TT

01296 747926

www.redrosetravel.com

 

office@redrosetravel.com

 

 

Risborough Area Community Bus Risborough Area Community bus, C/o Hypnos, Longwick Road Princes Risborough. HP27 9RT 07941 963097

www.racb.co.uk 

racb@talktalk.net

Stagecoach

For X5 Bus only:

All Hallows Bus Station
Bedford

MK40 1LT

 

For 80, 83, 91 buses:

Stagecoach Midlands

Main Road

Far Cotten

Northampton

NN4 8ES

 

 

 

01234 220 030

 

 

 

 

01604 67 60 60

bedford.enquiries@stagecoachbus.com

 

 

 

midlands.enquiries@stagecoach.com

 

 

 

 

www.stagecoachbus.com

Star Travel

19 Kings Road

Aylesbury

HP21 7RR

01296 422225

 star-travel@hotmail.co.uk

 

Winslow  Community Bus

Winslow Youth Centre

Avenue Road

Winslow

MK18 3DJ

01296 715786

www.winslowbus.com

 

wdcbenquiries@btconnect.com

 

 Vale Travel

61 Fleet Street

Aylesbury

Bucks

HP20 2PA

01296 484348

www.valetravel.net

vale_travel@yahoo.co.uk 

Z & S Transport Ltd

Unit 5-9

Chamberlain Road

Aylesbury

HP19 8DY

01296 415468

 

 

office@zandstransport.co.uk

 

Rail contacts

Chiltern Railways

Customer Services

Banbury ICC

Merton Street

Banbury

Oxfordshire

OX16 4RN

03456 005 165

 

www.chilternrailways.co.uk

 

London Midland

Customer Services Team

London Midland

PO Box 4323

Birmingham

B2 4JB

0121 634 2040

www.londonmidland.com

 

comments@londonmidland.com

 

Great Western Railway

GWR Customer Support

FREEPOST

RSKT - AHAZ - SLRH

Plymouth

PL4 6AB

0345 7000 125

www.gwr.com

 

GWRfeedback@GWR.com

 

National Rail Enquiries

Freepost RSEH-TBGE-HBJJ
Customer Relations
National Rail Enquiries
Plymouth
PL4 6AB

03457 48 49 50

www.nationalrail.co.uk

 

London Underground (TFL)

TfL Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES

0343 222 1234

www.tfl.gov.uk

 

enquire@tfl.gov.uk

 

 

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