Operator contacts and service Information

Comments and complaints

To contact us about public transport matters or report a bus stop fault please visit our Contact Us form.

In the first instance, comments and complaints should be addressed to the appropriate operator, for bus and rail operator contact details please see the links below. 

Most bus services in Buckinghamshire are run commercially by bus operators which means without financial support from the local or national government. We have no powers to influence the routing, timetables, frequencies or day to day operational quality of these services. The regulator for commercial bus services is the Traffic Commissioner, part of the Driver and Vehicle Standards Agency. https://www.gov.uk/government/organisations/traffic-commissioners.

If after contacting the bus company your complaint is unresolved, you may wish to contact Bus Users UK a committee offering an independent review of complaints arising from the operation of rail, coach and bus services.

Bus Users UK
Terminal House
Shepperton
TW17 8AS

Telephone: 0300 111 0001
Email: enquiries@bususers.org

Current legislation allows us to subsidise bus services which cannot be run at a profit by bus operators but are deemed to be socially necessary for the community. However, there is local discretion as to the level of service we can provide and this must be achieved within the limited funding we have available. These services are provided under contract to us by various bus operators. We do not run services ourselves, own the buses or employ the drivers. In many cases, only part of a service is contracted such as late evening or Sunday journeys.

To find out if your service is contracted please see your route timetable. Contracted services have 'Operated under contract to Buckinghamshire County Council' written at the bottom of the timetable.

Journey planning

If you know your bus service number, please visit our bus timetables page.

Alternatively plan a journey with Traveline South East: 0871 200 22 33 
Calls cost 12p plus your phone company's access charge
www.travelinesoutheast.org.uk 

To plan a trip by rail visit: National Rail Enquiries 03457 48 49 50
www.nationalrail.co.uk

Bus operators

Rail contacts