We are responsible for all bus stops (the pole and flag) across the county and provide roadside timetable information that is both up-to-date and easy to use. Please see our stops guide for a list of FAQs regarding the location of stops and how these are selected.
Report a fault
To report a fault with the stop, timetable or electronic information, please complete the report form. If possible please include the stop number (found on the timetable).
Certain stops have installed electronic information systems that provide live bus arrival times through nextBus, our real time information system.
Satellite technology tracks buses as they travel, so passengers can know exactly in how many minutes their bus will arrive. If the display is showing a time and not counting down in minutes then that particular bus isn’t being tracked and the system is showing the scheduled departure time only. In this case the departure will be removed from the display once the scheduled time has passed.
Shelters are usually the responsibility of either your local town/parish council or JC Decaux UK Ltd. Bus shelters owned by JCDecaux are inspected by the company on a weekly basis but broken glass or other damage can be reported to us on the contact details below. It simplifies the report if you are able to quote the bus stop number. This can be found on the timetable displayed on the bus stop.
To request a bus shelter in your area please contact your Parish Council
Due to road/utility works, and events, a stop may need to be suspended. Where we have been given adequate notice we will place a suspension notice on the stop. However, please note that this will not always be possible for emergency works, and roadworks are subject to last minute changes. For a current list of suspensions see Bus Stop Closures page.
Utility companies and authorised agents wishing to request a bus stop suspension must email the Bus Stops mailbox including any traffic management plans. Please note there is a charge and we require at least a week’s notice.