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Apply for or renew an older person's bus pass

Information about the scheme including eligibility, where and when the pass can be used are on the Frequently Asked Questions page.

First-time applications

To apply online you'll need:

  • an email address
  • your National Insurance Number
  • a passport-style photograph


To apply using the application form your will need:

  • A signed photocopy of your passport or birth certificate (please do not send original documents)
  • Proof of residence such as a bank statement or Council Tax bill.

For more information please call 01296 674747 alternatively you can email us at

Renewing an existing pass

If your bus pass runs out in the next 90 days, you can renew it now on our phone line 01296 873011 or online . Please note you will need:

  • Your existing bus pass 
  • Your National Insurance number
  • An email address if renewing online

We can use the photograph we have or, if you are renewing online you can upload a new passport style photograph. 

If your pass has expired you can renew using these methods up to 180 days from the expiry date. 


If your bus pass has expired more than 180 days ago, or you have moved since your last pass. Please contact the Bus Pass team on 01296 674747 or

Replacing a lost or stolen pass

If your pass has been lost or stolen please download and fill in the replacement pass form. There is a £10 charge to replace a lost or damaged pass. 


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