School transport options including spare seat scheme

3. Pay for or replace a school bus pass

If we are able to offer you a place under the spare seat scheme, we will send you an offer letter. To accept this offer you must pay online or send us your Direct Debit instruction by the stated deadline.


What you'll need to pay online

To pay, you'll need your Customer Reference number (5 digit reference number on your letter).

The first time you pay you will need to create an account. This means you can check the progress of your payment and speed up future payments.



Paying by Direct Debit

All customers who would like to pay by Direct Debit must:

  • fully complete the Direct Debit instruction form enclosed with their offer
  • complete each of the mandatory fields, including the electronic signature, to ensure we know who the transport is for
  • submit it to us online by selecting ‘I am returning an acceptance of a transport offer’ and attaching your completed Direct Debit instruction form and a clear, recent head and shoulders photograph of your child under the 'Photograph and Documents' section

These requirements apply to all customers, including those who have paid by Direct Debit in the past.

Offers under the spare seat scheme are made prior to the start of the school year and during the autumn term.

The months your first and final 8 monthly direct debit payments are made will depend on when you are offered a renewal or new paid-for place on school transport.

Offer round Initial month of payment (1st / 17th) Final month of payment
Renewals September April
Round 1 October May
Round 2 November June

If we are able to offer you a paid-for place on school transport during the Autumn Term, the offer will be valid from the second half of the Autumn Term.

Therefore the total annual charge split over the 8 monthly payments will be reduced by the 7 weeks of the first half of the autumn term

The following terms and conditions are agreed to as part of accepting to pay for your child's paid-for place over 8 monthly direct debit payments:

  • By renewing your child's transport, you agree that you have read and understood the full Terms and Conditions of Transport and also the Behaviour Protocol.
  • If you fail to keep up with repayments or if you cancel your direct debit mandate, you will still be liable to pay any remaining outstanding balance for the rest of the term. The transport pass for your child(ren) will become invalid and will be withdrawn.

  • No replacement or future pass(es) will be issued by Buckinghamshire Council for your child(ren) until any debt owing is repaid.
  • We reserve the right to disallow you from making any future application for payments, where a previous request to make payments has failed, even when the debt owing has subsequently been repaid.



If you pay termly for your bus pass it is important that you renew your child’s bus pass within the dates below. If you do not renew before this date we will assume that you no longer need home to school transport. Any spare seats will be released to other parents who are waiting for a school bus space for their child.




Open on morning of

Closing at midnight on


Whole school year

Wednesday 17 June 2020

Monday 6 July 2020

Autumn 2020

Whole Term

Wednesday 17 June 2020

Monday 6 July 2020

Spring 2021

Whole Term

Wednesday 18 November 2020

Monday 7 December 2020

Summer 2021

Whole Term

Wednesday 3 March 2021

Monday 22 March 2021

2021/22 School Year

Whole school year

Monday 18 May 2021
(To be confirmed)

To be confirmed


Lost or damaged bus pass

The cost of a replacement bus pass is £13. 

You can apply online for a replacement bus passYour school may issue you a temporary 5 day bus pass free of charge while you are waiting for a replacement. To request this, please contact your school reception.


Refunds and cancellations

You can request a refund or cancel your bus pass if you no longer need it.

If you pay for your pass annually and by Direct Debit, you will be required to pay for the remainder of the term for which the cancellation is requested and any refund due will be paid.

No refund will be given if you pay per term and cancel mid-term.

Please read our cancellation and refund policy for more information. 


Contact details

For enquiries regarding home to school transport please use our contact us form


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Last updated: 15 February 2021

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