School transport for September 2019

All temporary travel passes have been renewed to run until your child’s permanent pass is received. Permanent passes will be received between November and December. Students should collect their new temporary travel passes from school by Wednesday 18 September.

You can check your child's bus stop, route and timetable online. For information about the introduction of replacement temporary bus passes, school transport contracts renewals and arrangements for the issue of permanent bus passes, please read the latest school transport update.

Frequently asked questions

Do BCC provide free 16+ transport?

We provide a 16+ free travel scheme for students who have an Education, Health and Care Plan (EHCP) who meet the criteria and are aged between 16 and 18 on 1st September.  16+ Transport page

For those staying on at 6th form, a paid-for place may be available go to our paid-for school transport webpage.

Does Buckinghamshire County Council provide any funding for 16+ transport?

No however, there is a 16 – 19 Bursary Fund that the Schools and Colleges will have. 

My child is applying for Paid-for home to school transport in sixth form but will not know which school they are attending until August.   

If you receive an offer for more than one service, we also advise paying for all services.  Once you know which school your child will be going to complete the refund request form. 

School Bus Passes and Services

I want to change my boarding point - using the same bus 

Contact Us (CT) giving their child’s name, date of birth and the boarding point they wish to change to.

  • There is an admin fee of £13 for the new pass
  • There may also be a change to the charge depending on the distance of the new boarding point to school.

I want to change my boarding point 

Free: Contact Us  giving  your child’s name, date of birth and the boarding point they wish to change to. There is an admin fee of £13 for the new pass. 

Paid-for: You will need to re-apply for a paid-for place on the new bus service online and will be put on the waiting list but 

You can use the Check the boarding points for school buses to identify your new bus service.

I have moved 

If you get free transport Contact Us (CT) 

If you pay for your pass Contact Us  giving your child’s name, date of birth and your new address and your pass will continue to be valid.

Paid-for pupils: If you wish to continue  using the same bus service but use a different boarding point  Contact Us Form (CT) giving your child’s name, date of birth and the boarding point they wish to change to along with your new address details. There is an admin fee of £13 for the new pass and there may be an extra charge or reduced charge for your paid-for place depending on the distance.

Paid-for pupils: If you need a new bus service you will nee to re-apply and will be added to the waiting list but places cannot be guaranteed:

Customers will also need to complete the refund/cancellation form.

My child will not be travelling during the Summer Term.  If I do not pay for transport, will my place be held on the bus?

No, you will need to re-apply after 1st March, where they will be added to the waiting list.

 

 

Free Transport

Can I apply for free home to school transport? 

Yes, Secondary Schools use  school transport checker 

Yes, Primary & Junior schools: To check if your child is eligible,  Contact Us (A&T).

Lost & Replacement passes

Please apply for a replacement pass using our online  

You will need to click on the green button and enter your child’s 4 or 5 digit number found on the letter with their original pass.

The school reception / office can give you a 5 day pass to cover the period they are waiting for the new pass.

Operational Enquiries

My child lost some property on home to school transport

You will need to contact the operator of the service your child is on. This information was provided with your child’s bus pass (Operator, Service number and timetable).

My bus has not arrived

Please check the Buckinghamshire County Council Bus Problems (status). If the contract your child travels on has not been reported, please use the Contact Us Form (CT) to report the issue. 

Paid for school transport

How are places on paid-for school transport allocated?

Go to our paid for transport page.

Where do I apply for paid-for transport? 

You will need to apply for a paid-for place using the online application form, where your child will be added to the waiting list please note paid-for places cannot be guaranteed:

You can use the Check the boarding points for school buses to identify your new bus service and boarding point.

I do not have an email address? 

Customers must obtain an email address to complete the mandatory email field on the form. 

I cannot find the local bus service / home to school service for a service I know exists?

We do not serve the area in which you live with home to school transport for the relevant school. You can still make an application for a paid-for place. When doing this online, please either choose another boarding point or enter taxi as your chosen service and boarding point. This will be reviewed to identify whether it is possible to add a new stop or service depending on financial viability. This may be a commercial service that Buckinghamshire County Council do not have a contract arrangement with. Please either contact the operator if known, or contact your school who may be able to help. It may also be a local bus service and information on these can be found on the travel line website 

There is not a relevant boarding point showing in the area in which I live.

You can still make an application for a paid-for place,  please either choose another boarding point or enter TAXI as your chosen service and boarding point and this will be reviewed to identify whether it is possible to add a new stop or service.

You can also visit the travel line website for local bus services.

Boarding point indicates paid-for applications are not accepted - how do I apply?

Buckinghamshire County Council does not provide 'paid-for' tickets for local bus services. Route and operator details can be found on the travel line website 

How much does paid-for home to school transport cost?

Go to our paid for transport page 

My child is applying for Paid-for home to school transport in sixth form but will not know which school they are attending until August.   

We advise parents to send through applications for all schools they are considering so that they are placed on the waiting list in good time as we process application in order of receipt.  

If you receive an offer for more than one service, we also advise paying for all services.  Once you know which school your child will be attending please complete the refund request form, which will allow client transport to make the arrangements to cancel these services. Although for a full refund the application will need to be made prior to the start of the new academic year.

I have not received a renewal letter

You will need to complete the Contact Us Form (CT) giving your child’s name, date of birth, bus service, address details and the school they are attending. The client transport team will check your details and resend the renewal letter via the post.

Payments

Can I cancel my place on home to school transport and get a refund?

Before the start of the new academic year / half term / term: YES although for a full refund the application will need to be made prior to the start of the new academic year / half term / term that you are cancelling for.

Within the academic year (Annual/DD Payers): Yes however you will need to pay for the remainder of the current term you are in.

Within the Term/ Half term (Termly and Half Termly Payers): No, you are not entitled to a refund.

Please complete the refund request form

When will my Direct Debit payment be taken?

Your direct debit payments will either be taken on 1st or 17th month (customer choice) 1st first payment will be September, October or November depending when you were offered a place on home to school transport. 

If you have missed a direct debit payment you will need to call through to the Finance Service Desk on 01296 382222. 

I am having difficulties accessing my payment account.  

Below are the main points which should hopefully answer any queries:

  • You will need to activate your online account via the email which was sent to you when you signed up online. 
  • Your child’s customer reference numbers will remain the same, the only difference is that when going to pay, all new users will need to create new accounts
  • If the customers email has already been activated and they have forgotten the password the customer will need to change their password by selecting the Forgotten your Password? 

SEND

My child has special educational needs. Will they receive free home to school transport?

All decisions on for free home to school transport for those that have an existing Education, Heath and Care Plan (EHCP – Formally statement of Special Educational Needs) are made by the Buckinghamshire County Council SEN Team. 

Do Buckinghamshire County Council provide free 16+ transport?

We provide a 16+ free travel scheme for students who have an Education, Health and Care Plan (EHCP) and who meet the criteria for the scheme and are aged between 16 and 18 on 1 September.

Go to our 16+ transport page

Tickets issued

I have a child starting school in September and have put their name down on the Paid-for waiting list. When will I hear if I have a place on transport?

At each round of offers, we will write to all parents with either an offer or to advise that we are unable to offer a paid-for  place.

What do I do if I have not received my bus pass?

Free eligible: If your child is entitled to free transport - the bus passes will be issued to the home address before the start of the new academic year.

Paid-for: If your child was not travelling on their bus service in the summer term or if you normally pay and have not renewed then you will need to apply to go on transport using the online form, where your child will be added to the waiting list. Please note places cannot be guaranteed:

Paid-for: If you have paid for your child’s transport and not received their bus pass please  Contact Us   giving your child’s name, date of birth and the bus service they have a paid for place on.

When will a decision be made about my application for transport or when will I hear from you?

If we cannot offer a place for your child on their required service within the 3 offer rounds in the summer period, your child details will remain on the paid-for waiting list.  We will write to you when a place can be offered, as a minimum this occurs on a termly basis. 

Who can I contact?

SEN transport eligibility and EHC plans

SEN Team

County Hall

Aylesbury

BUCKS HP20 1UZ

Phone: 01296 382269

Contact Us form

Transport eligibility and school admissions

Admissions and Transport Team County Hall

Aylesbury

BUCKS HP20 1UZ

Contact Us form

Queries on transport (not transport  eligibility)

Integrated Transport Services

County Hall

Aylesbury

BUCKS HP20 1YZ

Phone: 01296 387439

Contact Us form

 

 

Last updated: 28 August 2019

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