Pensioner members

9/28/2021 12:45:28 PM

1. Scheme pensioners

This page contains important information for pensioner members. Pensioner members are those with their pension already in payment.


Pensioner pay dates 2021 to 2022

Friday 30 April 2021
Friday 28 May 2021
Wednesday 30 June 2021
Friday 30 July 2021
Tuesday 31 August 2021
Thursday 30 September 2021
Friday 29 October 2021
Tuesday 30 November 2021
Friday 31 December 2021
Monday 31 January 2022
Monday 28 February 2022
Thursday 31 March 2022


My pension online

My pension online is our free self-service portal allowing you to access your Buckinghamshire LGPS pension account 24 hours a day, 7 days a week.

Using ‘my pension online’ you can:

  • update your personal information such as your address and phone number
  • change or add nominations for the death grant and survivor benefits
  • get a calculation of death benefits that may be payable when you die
  • check your tax code and find out how much tax you’ve paid
  • access and download payslips, letters, P60s and other information about your pension

Login now or register now or visit our ‘my pension online’ webpage for more information.


Pension payslips

We send a payslip to all our pensioners in May and September to confirm that the address we hold is still current.

If payslips are returned by Royal Mail we will suspend payment of the pension until we hear from you. If you move, you can update your address online, or by writing to us. If you write to us, for audit purposes, please sign your letter.


Opting out of 'my pension online'

My Pension Online is environmentally friendly and cost effective. However, you do have the right to opt out of if you choose to. You need to request this in a signed letter which includes your full name and your national insurance number or pay reference number.  


Pension payslips and P60s

Your annual pension is subject to tax and paid monthly. Each month we produce a payslip and upload it to your my pension online account. Paper copies of payslips are also sent twice a year in May and September.

Your P60 is produced by the statutory deadline of 31 May and uploaded directly to your ‘my pension online’ account. Your P60 provides you with details of your pension income over the last tax year and any tax deductions.

If you have any tax queries, you should contact the tax office on 0300 200 3300.  You should quote our tax office reference number: Local Government Pension Scheme  Tax reference 120/JZ56432

You can find out more information about income tax by visiting the Tax Office website.


Change of address

It’s very important that you inform us when you change your address. If we receive returned mail, such as payslips, we will suspend your pension payments for security reasons until we are able to verify your address. The quickest way to update your address is by logging into your ‘my pension online account’.

Otherwise you can tell us in writing by completing the LGPS change of details form or by sending us a letter.

If you send us a letter, you must include:

  • Your full name
  • Your national insurance number or your pay reference number
  • Your new address
  • Your signature

If any of these details are missing, we will be unable to update your record and reinstate your pension payments.


Death Grant nominations

In some cases a death grant may be payable to a nominated person(s) or charitable trust.

You can tell us who you would like to nominate via your my pension online account, or by completing an expression of wish form.


Bank account changes

If your bank or building society returns a payment to us, your pension will be suspended until we hear from you.

For security and audit purposes you must make a written request for any changes to your bank details. You can do this by completing the LGPS Change of details form or by sending us a letter. 

If you decide to send a letter, you must include:

  • The name of your account (as it appears on your card)
  • The sort code
  • The account number
  • Your pay reference number or national insurance number
  • Your signature

If any of these details are missing, we will be unable to process your request. You can post, email this letter or upload it to your my pension online account. 

Bank account changes received before the 15th of the month will meet the payroll deadline. Changes received after this date may not take effect until the following month.

You can usually continue to receive your pension if you move abroad. Contact us to arrange this.


Change of name or marital status

To inform us of a change in name or marital status, you can either complete the LGPS change of details form or by sending us a letter.

If you send us a letter, please include:

  • your signature
  • your national insurance number or your pay reference number
  • a photocopy of an official document confirming the change (a marriage certificate, a decree absolute, or a deed poll certificate)

You can also upload these documents securely to my pension online.

For all our contact details, visit the contact us page.


Postal address

Pensions and Investments Team
Buckinghamshire Council
Walton Street Offices
Walton Street
HP20 1UD
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Last updated: 28 September 2021

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