Contacting Pensions and other useful information
1. Contact us - Pensions
Updating your contact details
It is easy, secure and convenient for all scheme members to update their address and expression of wish death grant nominations online, by logging on to my pension online.
If you would prefer to contact us, please note:
- Deferred and Pensioner Members should make address changes by logging into their pension account, or in writing to us. If we have lost touch with you, we may also ask for further proof of your address and identification.
- Pensioner bank details can only be changed in writing. This can be done by letter or by completing our change of bank details form.
- Active/contributing members can change their address by telephone, email or by logging in to their pension account.
- For all members, changes in marital status need to be accompanied by a clear photocopy of the marriage certificate, civil partnership certificate or decree absolute to authorise the change.
When writing to us, please include your full name, date of birth and national insurance or payroll number and remember to sign your letter.
We always welcome the opportunity to resolve any problem in an informal way. If you have a problem with your pension benefits, please contact us using our main contact details at the end of this page and we will do our best to resolve it.
Official complaints in the Local Government Pensions Scheme (LGPS) must follow a set procedure under the regulations. You can find out more about how this procedure works on our complaints webpage.
Send us a compliment or comment
If you have any comments, suggestions or compliments, email firstname.lastname@example.org.
This mailbox is for feedback only. For requests, please use the contact details below.
Problems accessing ‘my pension online’
If you have a query about your pension
If you have a question about your pension benefits, email email@example.com or call our helpline on 01296 383 755. (open Monday-Thursday 9am to 5:30pm and Friday 9am to 5pm)Pensions & Investments Team
Walton Street Offices
We also hold regular member surgeries where you can talk one to one with a pensions officer. Please see our member surgery webpage for further information.
Last updated: 29 January 2021