Contacting Pensions and other useful information
1. Contact us - Pensions
Updating your contact details
It is easy, secure and convenient for all scheme members to update their address and expression of wish death grant nominations online, by logging on to my pension online.
If you would prefer to contact us, please note:
- Deferred and Pensioner Members should make address changes by logging into their pension account, or in writing to us. If we have lost touch with you, we may also ask for further proof of your address and identification.
- Pensioner bank details can only be changed in writing. This can be done by letter or by completing our change of bank details form.
- Active/contributing members can change their address by telephone, email or by logging in to their pension account.
- For all members, changes in marital status need to be accompanied by a clear photocopy of the marriage certificate, civil partnership certificate or decree absolute to authorise the change.
When writing to us, please include your full name, date of birth and national insurance or payroll number and remember to sign your letter.
If you want to make a complaint, follow our complaint procedure.
Send us a compliment or comment
If you have any comments, suggestions or compliments, email firstname.lastname@example.org.
This mailbox is for feedback only. For requests, please use the contact details below.
Telephone: 01296 383 755 (NB: lines are open 9am to 5:30pm Monday to Thursday and 9am to 5pm on Friday)
Fax: 01296 383 780
Pensions & Investments Team
Walton Street Offices
Last updated: 13 January 2021