Accessibility statement

1/1/0001 12:00:00 AM
Title Value
Last updated: 07 September 2021
Contents

This statement applies to content published on:

  • www.buckscc.gov.uk
  • account.buckscc.gov.uk
  • service.buckscc.gov.uk

Other websites managed by Buckinghamshire Council will have their own separate accessibility statements.

As a minimum, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • operate most of the website using a screen reader

We’ve also tried to make the website text as simple as possible to understand.

For advice on making your device easier to use if you have a disability, visit AbilityNet.

 

Other Buckinghamshire Council websites

Specific issues relating to our other core websites can be found on their individual accessibility statements:

 

How accessible this website is

www.buckscc.gov.uk is partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

We know some parts of this website are not fully accessible:

  • some online maps and mapping services cannot be easily navigated
  • some pages and documents are not clearly written or structured
  • some online tools may be difficult to use for assistive technologies
  • some videos do not have captions
  • some content such as images do not have good text alternatives

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email equalities@buckinghamshire.gov.uk.

We will consider your request and get back to you within 20 working days.

Contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000. Or you can contact us.

 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@buckinghamshire.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

 

Technical Information about this website’s accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following issues:

 

Non-accessible content

Parts of the website link to legacy county and district council websites. Some of these websites are not fully accessible.

Non-compliance with the accessibility regulations

Issues on www.buckscc.gov.uk

  1. Link without a text alternative
    Links to our Twitter feed on some pages do not have alternative text. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

  2. Container element is empty
    Containers on some pages do not contain their required roles. This fails WAI-ARIA 1.1: 2.5 (Required Owned Elements).

  3. Skip to main content link is missing
    Some pages can be reformatted for print. This template does not have a skip to main content link. This fails WCAG 2.1 Technique G1: Adding a link at the top of each page that goes directly to the main content area.

  4. Colour contrast is not sufficient
    Text is too faint on some pages and can cause problems for users who are colour blind or have low vision. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

  5. Headings are not structured
    Some heading structures have been skipped on some pages. This fails WCAG 2.1 best practice.

  6. Links are not clearly identifiable
    Some links are highlighted only by colour on some pages. Some people may be unable to a link if colour is its only distinguishing feature. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).

  7. Inline frame without a text alternative
    Inline frames on some pages are missing alternative text. Users of assistive technologies may not understand the iframe's purpose on the page. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

  8. No data cells assigned to table header
    Tables on some pages are missing headers. Users of assistive technologies may not have access to this information. This fails WCAG 2.1 success criterion 1.3.1 (Information and relationships).

  9. Empty headings
    Some header tags have been used on pages without any text. This may cause confusion for screen readers when trying to navigate a page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

  10. Role not inside the required context
    On the Waste Wizard, some roles are not presented correctly. This fails WCAG 2.1 success criterion 5.2.6 (Required Context Role).

  11. Unhelpful image descriptions
    Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).

  12. Missing captions on videos
    Some videos do not have captions which can make them difficult to understand. This fails WCAG 2.1 success criterion 1.2.2 (Captions).

  13. Inaccessible documents
    Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

Issues on account.buckscc.gov.uk

  1. Links are not clearly identifiable
    Some links are highlighted only by colour on some pages. Some people may be unable to a link if colour is its only distinguishing feature. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).

  2. Element IDs are not unique
    Some pages feature two or more elements with the same ID value, which confuses screen readers and therefore provides a poor user experience for visually impaired users. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).

  3. Container element is empty
    Containers on some pages do not contain their required roles. This fails WAI-ARIA 1.1: 2.5 (Required Owned Elements).

  4. Role not inside the required context
    On the Waste Wizard, some roles are not presented correctly. This fails WCAG 2.1 success criterion 5.2.6 (Required Context Role).

  5. Link without a text alternative
    Links to our Twitter feed on some pages do not have alternative text. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

  6. Text not included in an ARIA landmark
    Some content may be hard to navigate or identify because it is incorrectly structured without landmarks. This fails WCAG 2.1 WAI-ARIA authoring practices.

  7. Page zoom is restricted
    Page zoom is restricted on some pages and may make it difficult for users with low vision to read the content. This fails the WCAG 2.1 success criteria 1.4.4 (Resize text) and 1.4.10 (Reflow).

  8. Visible label and accessible name do not match
    On some dropdown menus the visible label and accessible name do not match, which can create a confusing user experience for users of assistive technology. This fails WCAG 2.1 success criterion 2.5.3 (Label in Name).

  9. Page has no headings
    Some pages do not have any heading tags. This can make it hard for assistive technology users to understand how content in structured and for screen readers to navigate content. This fails WCAG 2.1 accessibility best practices.
  10. Keyboard focus unclear
    The links and buttons on some of our forms have barely visible or invisible keyboard focus. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).
  11. Colour contrast is not sufficient
    The text on some forms has insufficient colour contrast with the grey background and can cause problems for users who are colour blind or have low vision. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).
  12. Links missing discernible text
    Some links on our forms have no discernible text. This can make it difficult for screen readers to navigate the page content. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose: In Context).​

  13. Missing pages elements
    The footer of account.buckscc.gov.uk is not consistent with the footer of the other buckscc.gov.uk sites. This could confuse users by making it unclear whether they're on the same site or a separate one. This fails WCAG 2.1 success criterion 3.2.3 (Consistent Navigation).

Issues on services.buckscc.gov.uk

  1. Form field is not labelled
    Radial button fields on some forms use unclear which may make it harder for assistive technology to understand what they are for. This fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions).

  2. Colour contrast is not sufficient
    On some pages the visual presentation of text on coloured background does not meet the minimum contrast ratio of 4.5:1. This makes it difficult for users with moderately low vision to read the text. This fails WCAG 2.1 success criterion 1.4.3 (Contrast: Minimum).

  3. Text not included in an ARIA landmark
    Some content may be hard to navigate or identify because it is incorrectly structured without landmarks. This fails WCAG 2.1 WAI-ARIA authoring practices.

  4. Headings are not structured
    Some headings are not always properly structured. This may be confusing for people with screen readers. This fails WCAG 2.1 Technique H42: Using h1-h6 to identify headings.

  5. Missing autocomplete
    Some form fields do not support autocomplete. This can make it difficult for assistive technology users to understand the type of input that is expected. This fails WCAG 2.1 success criterion 1.3.5 (Identify Input Purpose).

 

Disproportionate burden

Not applicable

 

Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

We plan to fix any remaining issues with documents or replace them with accessible HTML pages as we migrate content over to our new website.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards. However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases
  • third party content we are legally required to publish but is not in the control of Buckinghamshire Council

What we're doing to improve accessibility

We are working with our website developers to make this website as accessible as it can be. Large scale improvements have been made in recent months, however, we still have issues remaining that we are working to find solutions for.

We monitor our accessibility through Siteimprove, which helps us check our website and displays any accessibility issues against accessibility standards. Our web team will continue using Siteimprove to make improvements where necessary.

 

Roadmap

As part of the reorganisation of local government for Buckinghamshire, the county and district councils have been replaced by Buckinghamshire Council as of 1 April 2020.

Content currently hosted on the legacy council websites will be gradually transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current area websites for the district councils and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content published will be fully accessible.

We have begun hiring the team that will be carrying forward this content migration and hope to see significant improvements in the near future.

Preparation of this accessibility statement

This statement was prepared on 1 April 2020. It was last reviewed on 6 September 2021.

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