Accessibility statement

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Last updated: 01 October 2020

This statement applies to the core websites managed by Buckinghamshire Council:

Other websites and tools owned and managed by the council will have their own separate accessibility statements.

As a minimum, you should be able to:

  • Zoom in up to 300% without problems.
  • Navigate most of the website using just a keyboard.
  • Operate most of the website using a screen reader.

For information on how you can adjust your browser settings or use assistive technology to help you use our website, visit AbilityNet.

How accessible this website is

Our core websites are partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

Consistent issues across our core council websites

Parts of our core websites are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • many documents in varying formats are not fully accessible

Issues specific to

These include:

  • some headings missing text
  • some element IDs are not unique
  • some form elements have not been grouped correctly
  • some input fields do not have the correct descriptions/identifier
  • some incorrect mark up has been used to format content
  • many iframes are missing title attributes
  • some duplicate link text
  • some non-distinguishable landmarks

Specific issues relating to our other core websites can be found on their individual accessibility statements:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We will consider your request and get back to you within 20 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

Contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Or you can contact us.

Technical Information about this website’s accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following issues:

Non-accessible content

Online maps and mapping services

Where online maps and mapping services appear on our website and cannot be made accessible, we will attempt provide essential information in an accessible digital manner for cases when a map is intended for navigational use.


Some of our PDFs and other documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages as we migrate content over to our new website.


There are a number of videos on our website that do not have text or audio alternatives.

News and events

The news and events section on this website contain a number of WCAG 2.1 A & AA issues. These include instances of duplicated link text, improper use of headings and images without sufficient text alternatives.

We will be archiving this content by November 2020 and will be exclusively using the news section on our website which meets WCAG 2.1 standards.

Non-compliance with the accessibility regulations

Element IDs are not unique (4.1.1)

Some elements, particularly our iframes, do not have unique ID attributes. We are working to resolve this with help from our developers.

Form elements have not been grouped correctly (3.3.2)

Some of the web forms on our website contain inputs that aren’t grouped correctly meaning the form could be hard to navigate using a keyboard or screen reader.

Input fields do not always have the correct descriptions/identifier (1.3.5)

Some of the input fields in our forms and webpages do not have the correct identifying mark up to announce them to those using assistive technology.

Incorrect mark-up has been used to format content (1.3.1)

There are instances where elements such as the <u> tag and other non-accessible HTML elements have been used to format content.

Many iframes are missing title attributes (4.1.2)

Many of the iframes on our website do not contain title attributes which means they are not announced effectively by assistive technology.

Duplicate link text (2.4.4)

Link text has been duplicated in areas across the website, particularly on pages with multiple calls to action. We will be reviewing these and aim to have them fixed by November 2020.

Non-distinguishable landmarks (1.3.1)

This is an issue relating to navigation element used for the ‘Buckinghamshire Council’ homepage link at the top of our pages that is common in other parts of our page templates. We are reviewing ways in which we can fix this with the help of our developers.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases

What we're doing to improve accessibility

We monitor our accessibility through Siteimprove, which helps us check our website and displays any accessibility issues against accessibility standards. Our web team will continue using Siteimprove to make improvements where necessary.


As part of the reorganisation of local government for Buckinghamshire, the county and district councils have been replaced by Buckinghamshire Council as of 1 April 2020.

Content currently hosted on the legacy council websites will be gradually transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current area websites for the district councils and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content published will be fully accessible.

Preparation of this accessibility statement

This statement was prepared on 31 March 2020. It was last reviewed on 23 September 2020.

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