Accessibility statement

1/1/0001 12:00:00 AM
Title Value
Last updated: 04 May 2022
Contents

This statement applies to content published on:

  • www.buckscc.gov.uk
  • account.buckscc.gov.uk
  • service.buckscc.gov.uk
  • prow.buckscc.gov.uk

Other websites managed by Buckinghamshire Council will have their own separate accessibility statements.

As a minimum, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • operate most of the website using a screen reader

We’ve also tried to make the website text as simple as possible to understand.

For advice on making your device easier to use if you have a disability, visit AbilityNet.

 

Other Buckinghamshire Council websites

Specific issues relating to our other core websites can be found on their individual accessibility statements:

 

How accessible this website is

www.buckscc.gov.uk is partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

We know some parts of this website are not fully accessible:

  • some online maps and mapping services cannot be easily navigated
  • some pages and documents are not clearly written or structured
  • some online tools may be difficult to use for assistive technologies
  • some videos do not have captions
  • some content such as images and hyperlinks do not have good text alternatives
  • some PDF documents submitted by the public on prow.buckscc.gov.uk may be inaccessible

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email equalities@buckinghamshire.gov.uk.

We will consider your request and get back to you within 20 working days.

Contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000. Or you can contact us.

 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@buckinghamshire.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

 

Technical Information about this website’s accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following issues:

 

Non-accessible content

Parts of the website link to legacy county and district council websites. Some of these websites are not fully accessible.

Non-compliance with the accessibility regulations

Issues on www.buckscc.gov.uk

Issue  WCAG 2.1 success criterion Details
Link without a text alternative 2.4.4 (Link Purpose in Context) Failed. Links to our Twitter feed on some pages do not have alternative text.
Colour contrast is not sufficient 1.4.3 Contrast (Minimum) Failed. Text is too faint on some pages and can cause problems for users who are colour blind or have low vision.
Links are not clearly identifiable 1.4.1 (Use of Colour) Failed. Some links are highlighted only by colour on some pages. Some people may be unable to a link if colour is its only distinguishing feature.
Inline frame without a text alternative 4.1.2 (Name, Role, Value) Failed. Inline frames on some pages are missing alternative text. Users of assistive technologies may not understand the iframe's purpose on the page.
No data cells assigned to table header 1.3.1 (Information and relationships) Tables on some pages are missing headers. Users of assistive technologies may not have access to this information.
Role not inside the required context 5.2.6 (Required Context Role) Failed. On the Waste Wizard, some roles are not presented correctly.
Unhelpful image descriptions 1.1.1 (Non-text Content) Failed. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images.
Missing captions on videos 1.2.2 (Captions) Some videos do not have captions which can make them difficult to understand.
Inaccessible documents

4.1.2 (name, role value)
1.4.5 (images of text)

1.4.9 (images of text - no exception)

Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
Container element is empty WAI-ARIA 1.1: 2.5 (Required Owned Elements) Failed. Containers on some pages do not contain their required roles.
Skip to main content link is missing Technique G1: Adding a link at the top of each page that goes directly to the main content area Failed. Some pages can be reformatted for print. This template does not have a skip to main content link.
Headings are not structured Technique H42: Using h1-h6 to identify headings Failed. Some heading structures have been skipped on some pages.

 

Issues on account.buckscc.gov.uk

Issue WCAG 2.1 success criterion Details
Links are not clearly identifiable 1.4.1 (Use of Colour) Failed. Some links are highlighted only by colour on some pages. Some people may be unable to a link if colour is its only distinguishing feature.
Container element is empty WAI-ARIA 1.1: 2.5 (Required Owned Elements) Failed. Containers on some pages do not contain their required roles.
Role not inside the required context 5.2.6 (Required Context Role) Failed. On the Waste Wizard, some roles are not presented correctly.
Text not included in an ARIA landmark WCAG 2.1 WAI-ARIA authoring practices Failed. Some content may be hard to navigate or identify because it is incorrectly structured without landmarks.
Page zoom is restricted

1.4.4 (Resize text)

1.4.10 (Reflow)

Failed. Page zoom is restricted on some pages and may make it difficult for users with low vision to read the content.

Text is clipped when resized

1.4.4 (Resize Text) Failed. The text in the tabs on our recycling tool clips when it is resized. Users should be able to scale text to 200% without losing any information.
Page has no headings Technique H42: Using h1-h6 to identify headings Failed. Some pages do not have any heading tags. This can make it hard for assistive technology users to understand how content in structured and for screen readers to navigate content.
Colour contrast is not sufficient 1.4.3 Contrast (Minimum) The text on some forms has insufficient colour contrast with the grey background and can cause problems for users who are colour blind or have low vision.
Links missing discernible text 2.4.4 (Link Purpose: In Context) Some links on our forms have no discernible text. This can make it difficult for screen readers to navigate the page content.
Missing pages elements 3.2.3 (Consistent Navigation) The footer of account.buckscc.gov.uk is not consistent with the footer of the other buckscc.gov.uk sites. This could confuse users by making it unclear whether they're on the same site or a separate one.

 

Issues on services.buckscc.gov.uk

Issue WCAG 2.1 success criterion Details
Form field is not labelled 3.3.2 (Labels or Instructions) Failed. Radial button fields on some forms use unclear which may make it harder for assistive technology to understand what they are for.
Colour contrast is not sufficient 1.4.3 (Contrast: Minimum) Failed. On some pages the visual presentation of text on coloured background does not meet the minimum contrast ratio of 4.5:1. This makes it difficult for users with moderately low vision to read the text.
Missing autocomplete 1.3.5 (Identify Input Purpose) Failed. Some form fields do not support autocomplete. This can make it difficult for assistive technology users to understand the type of input that is expected.
Headings are not structured Technique H42: Using h1-h6 to identify headings Failed. Some headings are not always properly structured. This may be confusing for people with screen readers.
Text not included in an ARIA landmark WAI-ARIA authoring practices Failed. Some content may be hard to navigate or identify because it is incorrectly structured without landmarks.

 

Issues on prow.buckscc.gov.uk

Our Public Rights of Way web application uses map-based components that fall under the WCAG 2.1 mapping exemption. The app also presents data submitted by the public in the form of text, images and PDFs and may be issues with the accessibility of this content.

 

Issue WCAG 2.1 success criterion Details
Link without a text alternative 2.4.4 (Link Purpose in Context) Failed. Some hyperlinks in content submitted by the public do not have alternative text.
Image without a text alternative

1.1.1 (Non-text Content)

4.1.2 (Name, Role, Value)

Failed. Some photography relating to the public rights of way network and reported issues may not have appropriate text alternatives.

 

Disproportionate burden

Not applicable.

 

Content that’s not within the scope of the accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

We plan to fix any remaining issues with documents or replace them with accessible HTML pages as we migrate content over to our new website.

Third party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards. However, we are not responsible for the accessibility of third party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases
  • third party content we are legally required to publish but is not in the control of Buckinghamshire Council

What we're doing to improve accessibility

We are working with our website developers to make this website as accessible as it can be. Large scale improvements have been made in recent months, however, we still have issues remaining that we are working to find solutions for.

We monitor our accessibility through Siteimprove, which helps us check our website and displays any accessibility issues against accessibility standards. Our web team will continue using Siteimprove to make improvements where necessary.

 

Roadmap

As part of the reorganisation of local government for Buckinghamshire, the county and district councils have been replaced by Buckinghamshire Council as of 1 April 2020.

Content currently hosted on the legacy council websites will be gradually transferred over to the new Buckinghamshire Council website where it will be republished as fully accessible content. Once this is complete, the current area websites for the district councils and county council will be decommissioned.

This is a gradual process and will take place over the next couple of years. In the meantime, we plan to improve the accessibility of our existing content alongside the migration of content to the new website. Furthermore, all new content published will be fully accessible.

We have begun hiring the team that will be carrying forward this content migration and hope to see significant improvements in the near future.

Preparation of this accessibility statement

This statement was prepared on 1 April 2020. It was last reviewed on 13 January 2022.

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