Our customer service standards

6. Feedback and Complaints

Our customer standards and hours of service will be reviewed regularly to ensure we deliver the best customer experience.

We will use customer feedback to help us make changes to our online services.

We are committed to delivering high customer service standards but if we fail to meet your expectations or you would like to provide us with feedback, please go to our 'Compliments, Complaints and Suggestions' page for details on how to do this.

We will act quickly if we’ve got it wrong and take appropriate action to resolve issues.

Feedback will be responded to in full within 28 working days.

Print entire guide

Last updated: 12 March 2019

Was this page helpful?

Very poor
Poor
Neither good nor poor
Good
Very good