School transport information

All travel passes will be valid for travel until the student receives their new permanent pass, even if passes are temporary or are past their expiry date. Permanent passes will be issued between November and 23 December 2019 and we will let you know when your permanent pass is being sent to you.

Contact us


You can use our webchat (look for the chat with us logo on the right hand side of the page):

  • Monday to Thursday 9am to 5.30pm
  • Friday 9am to 5pm

Alternatively, If you have a question or comment, you can complete our online form.

Contact us form

To get in contact with a specific service, please see our list of email addresses.

To help us deal with your enquiry as quickly as possible please include the following details:

  • your name
  • your email address
  • your enquiry or message



If you can't access the online form, you can contact our customer service centre.

Telephone: 01296 395 000

You can call us:

  • Monday to Thursday 9am to 5.30pm
  • Friday 9am to 5pm

If you can't hear or speak on the phone we can help you: 18001 01296 395000
Next Generation Text Service (NGT)


Visit us

Our main office is County Hall in Aylesbury. You can visit us if you have an appointment with a councillor, someone who works at the council, or with a Registrar. 

Buckinghamshire County Council
Walton Street
HP20 1UA

Reception is open:

  • Monday to Thursday 8.30am to 5.30pm
  • Friday 8.30am to 5pm

We are closed on bank holidays.



Find out how to make a complaint


In an emergency

You can call us in an emergency with concerns about the safety of children or older people, or dangerous problems on roads and pavements. 




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