Devolved services - getting closer to the community

2. Operational aspects


Following the success of the first Tranche of devolution, we are continuing to hand responsibility for these services to individual or clusters of local councils. Although we will look to establish alternative local delivery solutions wherever possible should the local council not wish to take on these services.

  • local council and clusters
  • will adhere to a minimum standard of service delivery;
  • beyond this it is up to them how they determine service delivery
  • will have a formal role in quality and quantity of service provision
  • are under no obligation to take on the devolution of services



Local councils or clusters will need to arrange public liability insurance if delivering devolved services.

Each parish or town council should inform its insurers of its involvements in the scheme, and is required to put in place a £10,000,000 public liability indemnity and the appropriate employer's liability insurance.

Where a service contract is used, the operative should also have this level of indemnity.

Please see Insurance guidance for local councils and HSE Employers’ Liability (Compulsory Insurance) Act 1969 – A brief guide for employers for more information.


Health and safety

Parishes will follow their own health and safety arrangements, and will be supported to establish these as part of the programme set up. Parish and town councils will be responsible for ensuring that their operatives works in a safe an appropriate manner.



Local councils can use their budget to lease or hire equipment in order to deliver devolved services. The budget per unit, per LC, includes the expected cost of PPE, training and equipment which parishes will be expected to provide.



Local Area Technicians are a point of contact for local councils. They will not be managing the performance of service delivery.

This includes services that are:

  • contracted out
  • delivered in house
  • any other service type

Any local complaints about the quality of service delivered within a cluster will be routed directly to the lead local council.

The county council will monitor services on a sample basis. There will be no systematic monitoring of the network.

Local councils will be trusted to maintain standards and customer feedback will act as the barometer


Technical information

Please download the Technical Clarification V1.1 for further information. This includes the Red Book under the 'Mobile Works' section.



Insurance guidance for local councils
HSE Employer's Liability (Compulsory Insurance) Act 1969 - a brief guide for employers
Identifying Managing Monitoring Risk v2


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Last updated: 19 March 2020

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