Apply for Local Emergency Support

8/13/2021 4:10:23 PM

For households worried about food or warmth, contact the Helping Hand team on 01296 531 151 (office hours)

Get financial support while self-isolating due to COVID-19 through Test and Trace Support Payments.

Find services and groups that can help you when staying at home due to coronavirus (COVID-19) or support your health and wellbeing by using our services directory

If you live in Buckinghamshire, you may be able to apply for Local Emergency Support.

This is intended to cover urgent short-term emergencies (i.e. no immediate food, no heating or lighting) through the use of food banks, food vouchers, and utility meter top-ups. 

The Local Emergency Support operates during office hours only. In an emergency, contact our out of hours team on 0800 999 7677.

Make a claim

You will be eligible for assistance if:

  • there has been an unforeseeable serious emergency or crisis, and failure to give assistance will mean there is a significant risk of harm coming to you or your family
  • you require help moving into, or staying in the community, and by providing assistance will eliminate the need for statutory care

Apply online

If you cannot apply online, you can call us on 01296 382 414.

An out of hours service is also available by calling 0800 999 7677


More information

A person is only entitled to support in the following circumstances:

Local Emergency Support will only be awarded to:

  • households/individuals who can prove residency within Buckinghamshire
  • those who are on low income and are eligible or in receipt of DWP means tested welfare benefits and or/tax credits
  • those who have no access to funds/resources to meet their immediate needs in an eligible emergency or crisis situation.

You can apply if you have lived in Buckinghamshire for at least 3 months or have a strong connection to Buckinghamshire if you are homeless, or if you have moved to Buckinghamshire after leaving custody, seeking refuge from domestic violence or a care home.

In addition, we will look to provide assistance with essential items to individuals and families being rehomed by local authorities and partner agencies.

In cases where it is appropriate to provide goods to meet an agreed need, we will look to help in one or more ways, including providing quality, second-hand goods or services wherever possible via direct referrals to suppliers.

We will look to provide the above services through Local Emergency Support or where appropriate, referrals to other services.

For more information on support for older or vulnerable residents, visit the Care Advice Buckinghamshire website.


Universal Credit Online Money Manager

Online Money Manager is an essential tool that will help people to plan and budget for this new way of receiving their money and paying their bills. They will be able to find personalised information about bank accounts, help with setting up direct payments to landlords, budgeting and saving money on regular bills, as well as where to go for additional support if they are struggling with financial commitments.

The online service includes:

  • step by step questions that signpost users to financial guidance and support relevant to their personal circumstances
  • hints and tips for managing money and paying bills from a monthly payment
  • signposting to further support, such as advance payments and free debt advice


Other sources of help



Local Emergency Support policy (PDF, 354KB)

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