Customer service standards
The registration service has the following customer service standards:
- If you visit our office with an appointment, you will be seen within ten minutes of your appointment time or arrival time, if later
- If you visit our office without an appointment, you will be seen within one hour of your arrival, or at a later time, which is mutually convenient
- 95% of telephone calls will be answered within five rings
- All letters and office e-mails not requesting copy certificates will be acknowledged within one working day of receipt
- Copy certificates will be issued within 7 working days from the day of receipt.
- We will arrive at the venue for your civil ceremony at least thirty minutes before the start time