Customer satisfaction survey results
Thank you everyone who returned the customer satisfaction survey forms. We are always interested in your feedback and ideas and appreciate your comments.
Feedback from the Tell us Once service
The Tell Us Once service is being offered to people who need to register a death. Information about the deceased is passed to the Department for Work and Pensions (DWP) who then pass that information on to a number of government departments and organisations who need to know. The aim of the service is to save the bereaved from having to contact a large number of organisations at a difficult time.
"Tell Us Once was especially useful, will save us much time."
'Brilliant service - saved me hours maybe days on the phone'
'Great system - when you're trying to remember everything and all the people to contact you tend to concentrate on just financial things. I would never have thought of the electoral roll or Blue Badge so this is a great help.'
Customer care survey - November 2017
143 customers completed and returned a customer survey card.
- 100% of customers found staff to be courteous, friendly and professional
- 100% of these rated the service as "Excellent" or "Good"
- 100% of customers found it easy or very easy to contact us
Here are some of the comments we received:
“Lovely warm, organised and professional registrars. Many of our guests commented on the quality of the service!”
“Very happy with the service, such nice people, so friendly and sensitive. Would recommend them to anyone.”
“The phone lines were sometimes busy.”
“Registration officer was extremely efficient, courteous and helpful in very way. Very grateful for the professional service received.”
“Dealt with very professionally with phone conversation and got my info by post very quickly. A great service.”
“It was made very easy for me, Thank You.”
“Staff were excellent throughout the whole difficult time”
“Car parking availability in close proximity to the register office seems very limited”