Customer satisfaction survey results
Thank you everyone who returned the customer satisfaction survey forms. We are always interested in your feedback and ideas and appreciate your comments.
Customer care survey – February 2018
150 customers completed and returned a customer survey card.
- 100% of customers found it easy or very easy to contact us
- 99% of customers found staff to be courteous, friendly and professional
- 99% of customers rated the service as "Excellent" or "Good"
Here are some of the comments we received:
“Everyone was kind and helpful. Thank you all so much for making it all special”
“Had to wait a week to receive an appointment. Would have helped getting a quicker date as we needed to apply for a passport.”
“Thank you for making our special day even more special!”
“The Registrar and receptionist with whom we had contact were so helpful.”
“I did not feel rushed. The time allowed was about right. Dignified and efficient. Thank you.”
“Very efficient online service to book, and quick and easy at the appointment.”
“The whole process was very caring and efficient. The Registrar could not be faulted”
Feedback from the Tell us Once service
The Tell Us Once service is being offered to people who need to register a death. Information about the deceased is passed to the Department for Work and Pensions (DWP) who then pass that information on to a number of government departments and organisations who need to know. The aim of the service is to save the bereaved from having to contact a large number of organisations at a difficult time.
"Tell Us Once was especially useful, will save us much time."
'Brilliant service - saved me hours maybe days on the phone'
'Great system - when you're trying to remember everything and all the people to contact you tend to concentrate on just financial things. I would never have thought of the electoral roll or Blue Badge so this is a great help.'