Quality service

We aim to operate a well managed and efficient service which will ensure good quality, affordable services to you.

We will:

• Be open, accessible and make customer care and responsiveness conspicuous in our daily activities.
• Attempt to answer all telephone calls within five rings and efficiently direct you to the appropriate person.
• Respond to all written correspondence, faxes and emails within 10 working days, either in full or, where matters require additional enquiries need to be made, to indicate when a full response may be expected.
• Keep all relevant parties informed of the progress of lengthy investigations on at least a monthly basis or other agreed interval.
• Respond promptly where there is significant or immediate safety threat to you.
• Advise you of the time scale and cost of certain services we provide.
• Attempt to meet all performance targets set for us by the government and County Council.
• Listen and take account of what you tell us about the services you would like us to give you.
• In the event of any complaint about our officers or service, we will rigorously follow the complaints procedures for Trading standards and the County Council.

Vision statement

Our purpose is to protect consumers by working to achieve a fair and honest trading environment and to safeguard the health and well being of the community.

For more information call 0845 3708090 or email tsd@buckscc.gov.uk

Other useful websites (these sites will open in a new window)

• British Standards Institute - Quality Assurance
• Investors in People

We are not responsible for the content of external websites.