Complaints
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LGPS rules for settling disputes
Our internal dispute resolution procedures can be downloaded below. It does not cover every aspect and is not an interpretation of the scheme regulations. In the event of any unintentional differences, the scheme regulations will prevail. The guide does not confer any contractual or statutory rights.
For more information call 01296 383755 or email pensions@buckscc.gov.uk
Related files (you may need Acrobat Reader to open)
- Introduction (PDF 64KB)
- Enquiries - Decisions - Complaints - First Stage (PDF 43KB)
- How to make a formal complaint - Nominated person - Second Stage (PDF 44KB)
- Asking the pension scheme administering authority to take a fresh look at your complaint - Additional Help (PDF 68KB)
- What OPAS can do to help - Applying to the Pensions Ombudsman - Application to the Appointed Person - Application Form (PDF 71KB)
Application form - Time Limits under the Internal Dispute Resolution Procedure (PDF 77KB)
Time limits - Employees Guide to the Internal Dispute Resolution Procedure (PDF 108KB)
Complete document
