Flooding

When flooding threatens:

• Check the Environment Agency website or call Floodline for latest information - 0845 9881188
• Block doors (with floodboards if available) and airvents with plastic sheeting and sandbags
• Move valuable possessions to a higher level (check insurance cover)
• Bring pets indoors
• Monitor flood warnings and weather reports
• Prepare to turn off gas, electricity and water supplies - store some drinking water in clean containers
• Prepare sandbags
• Register with Floodline to receive flood warnings directly
• Listen to local radio
• Check BBC Ceefax page 419 and on digital TV page 405 or ITV Teletext page 154
• If life is at risk call 999

 If your home is flooded

• Turn off gas, electricity and water at the mains
• Stay in your home if you can - move upstairs unless clearly unsafe to do so
• If you decide to leave, try to stay with friends or family. 
• The district council will be setting up rest centres, rescue teams will be in touch with those affected
• Take clothing, essential medication etc with you
• Don't leave pets behind. Try to make other arrangements. Rest centres will only allow them for a short time

Leaving your home

Before you leave home:

• Move valuables and property upstairs
• Lock up and close your windows
• Turn off electricity
• Turn off heating
• Pack essential medicine and a change of clothes 

Going to an emergency rest centre

If you have time, bring with you:

• Snack food
• Important medicines
• Extra clothes
• A few toiletries, so you can wash
• For your baby - disposable nappies, baby food etc
• For your children - small toys, books etc
• For your pets - basket/cage/food

What to expect:

• Light refreshments
• Somewhere to sleep

When flooding recedes

• Don't turn on gas, electricity etc until systems have been checked by suppliers
• Don't throw damaged items away until your insurers have inspected them
• Throw away food that has been in contact with flood water
• Contact your water company if tap water is discoloured or tastes bad
• Air your home as much as possible
• Get advice on repair work only from registered tradesmen, beware of rogue traders 

Flood contacts

Buckinghamshire County Council

• Transport for Buckinghamshire - 0845 230 2882
• Emergency Planning - 01296 383228

Aylesbury Vale District Council

• Urgent out of hours - 07785 705766
• Flooding enquiries - 01296 585336
• Emergency planning - 01296 585370
• Environmental health - 01296 585605

Chiltern District Council

• General number - 01494 729000
• Flood enquiries - 01494 732229
• Emergency planning - 01494 732012
• Environmental health - 01494 732058

South Bucks District Council

• General enquiries - 01895 837200
• Flood enquiries - 01895 837362
• Environmental health - 01895 837264
• Out of hours, Duty officer - 07768 502183 

Wycombe District Council

• Urgent out of hours - 01494 463890
• Sandbag provision - 01494 421415
• Emergency planning via 01494 461000
• Environmental health - 01494 421092
• Land drainage advice - 01494 421890

Environment Agency

• Floodline service - 0845 988 1188
• General enquiries - 0845 933 3111
• Incident Hotline - 0800 80 70 60
• Customer Services - 08708 506506

Water/sewerage

• Thames Water - 08459 200800
• Anglian Water Services - 08457 145145
• Three Valleys Water - 08457 823333

Gas

• Transco - 0800 111999

Electricity

• EDF Energy - 08007 838838
• Central Networks - 0800 056 8090
• Scottish & Southern Energy - 08457 708090