Feedback, complaints and enquiries

We aim to provide high quality services which deliver good value for money. 

We want to hear what you think about our services. We want to know when things go right, when things go wrong, and to hear your ideas on how we could do things better. What you say is important and will help us improve our services to you. 

Enquiries

• Report or track a problem with a road (online form) or email tfb@buckscc.gov.uk or call 0845 230 2882
• School admissions or moving school -  email admissions@buckscc.gov.uk or call 01296 383250
• Renew or request a library book (library catalogue) - automated book renewals line 0303 1230035, email libraries@buckscc.gov.uk or for general library enquiries, call 0845 2303232
• Adult learning courses and enquiries - email studentenquiries@buckscc.gov.uk or call 0845 0454040
• Apply for or renew a blue badge (details and application form) - email disabledcarbadges@buckscc.gov.uk or call 01296 382902
• Make a Freedom of Information request (details and application form) - email foi@buckscc.gov.uk or call 0845 3708090.
• General enquiries (online form) or email customerservices@buckscc.gov.uk or call 0845 3708090

Feedback and complaints

If you have a suggestion for improvement, a complaint or compliment about a specific service, please contact the person or service area you have been dealing with.  Contact details are available below or you can telephone 0845 3708090 and ask to speak to them or use the online form.

Any issues you raise will be investigated. If it is not possible to resolve the situation straight away we will aim to get back to you within 28 days. We will also let you know what to do if you are still unhappy.

Complaints we receive are handled under our Feedback and Complaints procedure (PDF, opens in a new window)

If you have a complaint about our response to a Freedom of Information, Data Protection or Environmental Information Regulations request, use the online form. These complaints go straight to stage 3 of the process and are subject to an internal review.

The following areas have their own procedures:

• Complaints about a County Councillor, who you believe may have breached the Code of Conduct, please read these notes and use the online form provided. 
• Adult social care complaints (information and form) - email socialcarecomplaints@buckscc.gov.uk or call 01296 383350
• Children's social care complaints (information and form) - email children@buckscc.gov.uk or call 0845 3708090
• School complaints (information and form) - email schoolsweb@buckscc.gov.uk or call 0845 3708090

Assistance

Let us know if you need assistance in making your suggestion, complaint or compliment, for example, if English is not your first language, you have a disability or you need help understanding what to do.

Taking your complaint further

If you are not happy with the way we deal with your complaint, you can ask the Local Government Ombudsman (LGO) to look at the problem. 

This service is free and totally independent. The Ombudsman will not normally investigate a complaint until it has completed the final stage of our own complaints process. There are a small number of types of complaint the LGO is unable to investigate - please contact the LGO for advice as to whether your complaint is something they are able to investigate. For more information, please visit the LGO website, call their advice team on 0300 061 0614, email: advice@lgo.org.uk, text 'call back' to 0762 4803014, or write to the Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH.

Please note, if you are unhappy about our response to a complaint about the handling of an Information Request under DPA, FOIA or EIR, you can ask the Information Commissioner to look at the matter.  For more information, please visit the Information Commissioner's website.