Feedback and complaints

We aim to provide high quality services which deliver good value for money.

We want to hear what you think about our services. We want to know when things go right, when things go wrong, and to hear your ideas on how we could do things better. What you say is important and will help us improve our services to you.

If you have a suggestion for improvement, complaint or compliment, please contact the person or service area you have been dealing with. Contact details are available below, or you can telephone 0845 3708090, or complete the online feedback form which will be forwarded to the appropriate person.

Any issues you raise will be investigated. If it is not possible to resolve the situation straight away we will aim to get back to you within 28 days. We will also let you know what to do if you are still unhappy.

For further information download our Feedback and Complaints procedure leaflet.

Complaints about the handling of an information request made under the Data Protection Act (DPA), Freedom of Information Act (FOIA) or the Environmental Information Regulations (EIR), please proceed directly to Stage 3 of the Feedback and Complaints procedure.

Complaints about a County Councillor

To complain about a County Councillor, who you believe may have breached the Code of Conduct (PDF), please read these notes and use the online form provided.

Assistance

Let us know if you need assistance in making your suggestion, complaint or compliment, for example, if English is not your first language, you have a disability or you need help understanding what to do.

Taking your complaint further

If you are not happy with the way we deal with your complaint, you can ask the Local Government Ombudsman (LGO) to look at the problem.

This service is free and totally independent. The Ombudsman will not normally investigate a complaint until it has been considered under our own process. There a small number of types of complaint the LGO is unable to investigate - please contact the LGO for advice as to whether your complaint is something they are able to investigate. For more information, please visit the LGO website, call their advice team on 0300 061 0614, email: advice@lgo.org.uk, text 'call back' to 0762 4804299, or write to the Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH.

If you are unhappy after making a complaint about the handling of an Information Request under DPA, FOIA or EIR, you can ask the Information Commissioner to look at the problem. For more information, please visit the Information Commissioner's website.

For more information call 0845 3708090 or email comments@buckscc.gov.uk

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