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Feedback and complaints

Feedback and complaints

We want to hear your views about our services, good or bad. What you tell us helps us improve services and plan for the future. 

You can use our online form to make a complaint, compliment or to raise a concern. 

We manage complaints in 2 stages:

Stage 1

Within 10 days, we will let you know that we have received your complaint. We will then investigate your complaint, we may need to contact you for further information.

Next, within 28 days, we will send you a response to your complaint. If we are not able to do this, we will let you know.

Stage 2 

If you are not happy with the outcome after Stage 1, you can ask for an independent review of your complaint.  

Still not happy?

If you are still not happy, you can ask the Local Government Ombudsman to look at the problem. This service is free and totally independent of Buckinghamshire County Council.

The Ombudsman will not normally investigate your complaint until you have gone through our Feedback and Complaints procedure:

Local Government Ombudsman 
PO Box 4771
Coventry
CV4 0EH
Advice line: 0300 061 0614
Text: ‘call back’ to 0762 480 3014
Website: www.lgo.org.uk

Children or adult social care complaints

Email: complimentsandcomplaints@buckscc.gov.uk
Phone: 01296 387844

Children's social care complaints information 

Adult social care complaints information

Regarding a County Councillor

Complaints about a County Councillor, who you believe may have breached the Code of Conductplease read these notes and use the online form provided. 

Freedom of information, data protection

If you have a complaint about our response to a Freedom of Information, Data Protection or Environmental Information Regulations request, use the online form. These complaints go straight to Stage 2 of the process and are subject to an internal review.

If your complaint is about:

Council Policy, school appeals, Penalty Charge Notice appeals (parking services), insurance claims etc

Contact complimentsandcomplaints@buckscc.gov.uk for further guidance.

How to complain about a school

Alternative ways to contact us 

If you cannot access our online form and want to make a complaint, comment or compliment please contact us by: 

Telephone: 01296 395000

Email: complimentsandcomplaints@buckscc.gov.uk

Visit us in person

Write to: Compliments & Complaints Team, Buckinghamshire County Council, County Hall, Aylesbury, Buckinghamshire HP20 1UA

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